Temporary Hurricane Contact Center Agent

Mass Markets; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company is seeking a Temporary Hurricane Contact Center Agent to assist customers during disaster relief efforts. This remote position requires strong communication and problem-solving skills, with responsibilities including customer service inquiries and improving the customer experience. Ideal candidates will have a high school diploma and be able to work in a fast-paced environment.

Benefits

PTO

Bonuses

Health coverage

Retirement plans

Disability and life insurance

Paid training

Career growth opportunities

Supportive work environment

Qualifications

• Must be 18 years or older.
• Excellent communication skills required.
• Typing speed of 20+ WPM.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction appropriately.

Skills

Communication

Problem-solving

Conflict resolution

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at Mass Markets

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience during a difficult time
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Problem-solving and conflict resolution skills
• Customer service-oriented (empathetic, patient)
• Ability to multi-task and work in a fast-paced environment

Compensation and Benefits

Starting compensation is based on experience. Benefits include PTO, bonuses, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Employment Conditions

This role is remote, requiring long periods of sitting and computer use. Must be authorized to work, willing to submit background checks and drug screening, and adhere to company policies on diversity and equal opportunity.