(Temporary) Housekeeping Manager

Channing House; Palo Alto (CA); On-site; USD 66,000 - 94,000; Full time

Job summary

Channing House is seeking a dependable Housekeeping Manager for a temporary assignment in Palo Alto. You will plan, organize, and manage housekeeping, room setup, and laundry operations across current and upcoming buildings.

The role emphasizes quality, safety, and resident satisfaction, with opportunities to influence service plans and budgets. Requires leadership, operations focus, and hospitality mindset.

Qualifications

• 5 years of related work experience
• 3 years supervisory experience
• High School diploma or GED; AA/BA/BS in Hospitality preferred

Responsibilities

• Establish standards for housekeeping, laundry, room setup, and related services.
• Ensure resident apartments and common areas are cleaned on schedule.
• Coordinate activities with other departments to ensure timely service.
• Respond to resident communications and resolve issues promptly.
• Plan for renovations, expansions and future buildings with housekeeping needs.

Skills

Speaking

Active Listening

Reading Comprehension

Critical Thinking

Writing

Service Orientation

Customer Service

Education

High School diploma or GED

AA/BA/BS degree; Hospitality preferred

Tools

Microsoft Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Temporary Channing House, Palo Alto, CA, US

Salary Range: $65,948.40 To $94,074.91 Annually

ABOUT US

Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY

Channing House is seeking a dependable and detail-oriented House Keeping Manager for a temporary assignment of approximately 1-3 months. The Housekeeping Manager plans, organizes, and manages housekeeping, room set-up, and laundry functions of Channing House. The Housekeeping Manager ensures consistent quality across current operations and helps plan housekeeping and laundry services for renovated, expanded, and future buildings. The Housekeeping Manager exemplifies our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities:

• Establishes and implements operational standards and procedures for housekeeping, laundry, room set-up, and related services.
• Ensures resident apartments are cleaned thoroughly and according to schedule.
• Ensures common spaces and events are properly set up, maintained, cleaned, and returned to their standard configuration.
• Develops quality measures and regularly inspects work to ensure services meet established standards across all areas and buildings.
• Selects appropriate cleaning materials and methods for different types of linens, furniture, flooring, and surfaces.
• Coordinates activities with other departments to ensure services are provided efficiently and in a timely manner.
• Responds to resident communications, including commendations, concerns, and complaints, in a tactful and timely manner; investigates service or equipment concerns and takes appropriate corrective action.
• Evaluates current operations, staffing, equipment, supplies, workflows, and service levels to identify opportunities for improvement.
• Recommends and implements changes that improve service quality, resident satisfaction, consistency, safety, and operational efficiency.
• Evaluates and implements computer tools and software to support the effective management of housekeeping and laundry services.
• Participates in planning for renovations, expansions, and future buildings to ensure housekeeping and laundry operational needs are considered.
• Provides input on flooring, finishes, furnishings, equipment, storage, supply areas, laundry facilities, and other features that affect cleanliness, safety, durability, and operational efficiency.
• Develops housekeeping service plans, staffing models, equipment needs, cleaning schedules, and budgets for renovated, expanded, and future spaces.
• Establishes consistent housekeeping and laundry standards across existing, renovated, expanded, and future buildings.
• Oversees housekeeping-related aspects of renovations, expansions, and temporary arrangements, ensuring compliance with health, safety, environmental, regulatory, and infection‑control standards.
• Plans and coordinates final cleaning, operational readiness, and the transition of new or renovated spaces into regular housekeeping service.
• Oversees the distribution and inventory of supplies and equipment and ensures Housekeeping and Central Supply storage areas are organized, stocked, and maintained.
• Ensures housekeeping and laundry equipment is maintained in working order and coordinates necessary repairs or replacements.
• Manages supply and equipment vendor relationships and contracts.
• Selects and orders equipment, supplies, and furnishings.
• Estimates costs; prepares and manages operating and capital budgets; and monitors expenditures within established budgets.
• Manages monthly charges for laundry and housekeeping services provided to residents.
• Participates in applicable Quality Assurance and Performance Improvement (QAPI), safety, infection-control, and emergency-preparedness committees.
• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, onboarding, training, developing, and retaining employees; planning, assigning, delegating, and directing work; evaluating performance; recognizing and rewarding employees; providing coaching and corrective action; addressing complaints and workplace concerns; and, when necessary, disciplining or terminating employment.
• Trains staff on cleaning standards, work procedures, infection control, safety practices, inventory management, and the proper use of housekeeping and laundry equipment.
• Forecasts staffing needs and adjusts schedules to maintain effective service levels during routine operations, special events, emergencies, renovations, and building openings.
• Completes required administrative duties, including forms, reports, evaluations, and studies.
• Performs other duties and responsibilities as assigned.

Upholding Company Standards:

Consistent commitment to:

• Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
• Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public
• Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
• Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience :

• 5 years of related work experience
• 3 years supervisory experience
• Equivalent combination of education and experience accepted

Educational/Position Requirements :

• High School diploma, GED or equivalent experience
• AA, BA or BS degree. Specialty in Hospitality preferred.

Computer/Software/Technical Applications:

• Ability to use a computer.
• Microsoft suite

Languages :

• Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.
• Fluency in Spanish is preferred.

Required Licenses/ Certifications/ Background:

• Must be willing to obtain specialized training in infection control within 90 days of employment, unless training or expertise can be demonstrated.

Travel Required :

• Less than 10%

Skills :

• Speaking — Talking to others to convey information effectively.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing—Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Customer Service — Manages difficult or emotional situations involving residents,