Temporary Customer Service Professional I

Cambia Health Solutions; Salt Lake City (UT); On-site; USD 26,174 - 30,651; Full time

Benefits offered by this job

Work from home options

Competitive salary

Opportunities for career growth

Job summary

Cambia Health Solutions is seeking a Customer Service Representative for a remote position supporting health insurance inquiries. The ideal candidate has a high school diploma and six months of relevant customer service experience. You will assist members and providers while answering questions about benefits, claims, and eligibility. Enjoy a starting pay range of $19.00 - $22.25 per hour. Cambia values innovation and community engagement and offers opportunities for career growth.

Qualifications

• 6 months of customer service experience in a related field.
• Ability to handle sensitive information discreetly.
• Preferred knowledge of medical terminology and coding.

Responsibilities

• Serve as a guide and advocate for callers.
• Resolve issues related to benefits and claims.
• Provide accurate and compliant information to callers.

Skills

Customer service experience

Proficient PC skills

Mathematical skills

Excellent multitasking

Proactive problem-solving

Empathetic communication

Education

High school diploma or equivalent

Job description

**Temporary remote opportunity available to candidates in WA, ID, OR, and UT.****This position has the potential to become a Cambia Full-Time position (FTE). This is NOT a commitment or guarantee of full-time employment with Cambia.*****Upcoming start dates include the following:**** ***June 15h, 2026**** ***June 22nd, 2026**** ***June 29th, 2026******Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you.*****Who We Are Looking For**As a CSP, you’ll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. As a customer service representative, you’ll connect directly with providers or current and potential subscribers to our Regence, Asuris and Bridgespan health insurance plans. You’ll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You’ll advocate for our members, track down answers to tricky questions and ask for support when you’re stuck. (At Cambia, you’ll always get help when you need it.)**What You Bring to Cambia****Qualifications:*** High school diploma or equivalent* 6 months of customer service call center experience; **or** 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; **or** equivalent combination of education and experience.* Proficient PC skills and an ability to navigate multiple applications while on calls.* Ability to apply mathematical concepts and calculations.**Skills and attributes:*** Excellent multitasking skills under pressure.* Resilience, patience and a positive attitude in the face of challenges.* Clear, concise and empathetic demeanor while responding to inquiries and requests.* Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.* Sound decision-making and flexibility in a fast-paced environment.* Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.* Equally comfortable collaborating with a team and working independently.* Ability to handle sensitive and confidential information with discretion.* Preferred: knowledge of medical terminology and coding.* Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired**What You Will Do at Cambia*** Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.* Roll up your sleeves and do the necessary research to find answers when you don’t have them.* Bring a positive and professional approach to providing every caller with accurate, compliant information.* Tailor your communications to meet each caller's unique needs.* Stay one step ahead by spotting and addressing potentially difficult issues before they arise.* Prioritize caller satisfaction while representing Cambia’s mission and values.* Seek opportunities to collaborate and improve your skills through feedback and learning.**Your Work Environment*** May be required to work overtime.* May be required to work outside normal hours.* Required to have high-speed internet connection.* Private, distraction free workspace.**Starting pay range $19.00 - $22.25/hour depending on experience and location. HR will reach out and provide specific information.** **This is a non-benefited role****About Cambia**Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.At Cambia, you can:* Work alongside diverse teams building cutting-edge solutions to transform health care.* Earn a competitive salary and enjoy generous benefits while doing work that changes lives.* Grow your career with a company committed to helping you succeed.* Give back to your community by participating in Cambia-supported outreach programs.* Connect with colleagues who share similar interests and backgrounds through our employee resource groups.We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [e-mail]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our .Everyone is a health care consumer deserving of a simpler, more personalized experience. is transforming the health care system to revolve around people. For over 100 years we’ve designed people-first health solutions rooted in the nation’s first health plan, a loggers’ wage pool established in the Pacific Northwest. Today that pioneering spirit aligns our family of over 20 companies, including 4 not-for-profit serving over 3 million Americans.Cambia blends data science with a compassionate human perspective to anticipate people’s needs, and empower them to make smarter health care choices..### *Information about how Cambia Health Solutions collects, uses, and discloses information is available in our .*