Temporary Claims Examiner II

Munro Footwear Group; Billings (MT); Hybrid; USD 72,895,704 - 73,842,115; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

Montana Department of Labor & Industry in Billings seeks a Temporary Claims Examiner II to support unemployment insurance operations. You will guide claimants and employers through processes, explain requirements, and ensure timely, accurate decisions while handling complex cases with empathy.

The role emphasizes customer service, policy interpretation, and learning the UI system, with a pathway to potential permanency and hybrid telework after training.

Qualifications

• Experience providing customer service in fast-paced environments.
• Ability to explain policies or technical information to diverse audiences.
• Experience handling multiple tasks or cases with deadlines.

Responsibilities

• Explain unemployment insurance laws, rules, and procedures clearly to claimants, employers, and stakeholders.
• Troubleshoot eligibility questions and payment concerns to support timely outcomes.
• Assist with filing and reopening claims and responding to information requests.
• Provide multi-channel service via phone, email, and written correspondence.
• Explain UI processes, requirements, and timelines to individuals.
• Prioritize work to meet timeliness, accuracy, and quality standards.

Skills

Customer service

Conflict management

Clear communication

Time management

Policy interpretation

Job description

Job Description - Temporary Claims Examiner II (26141913)

Position Title:

Temporary Claims Examiner II - ( 26141913 )

**Please ensure that your cover letter and resume are submitted at the time of your application submittal to be considered for this position. **

Note: There will be multiple vacancies being filled from this posting. All vacancies will be temporary positions that may last up to 12 months with the chance of it becoming permanent position. Employees for the State of Montana must reside within Montana. This position may be eligible for telework after successful completion of training and with supervisor approval.

Join a team that makes a meaningful difference in the lives of Montana workers and employers. As a Temporary Claims Examiner, you help ensure fair, timely, and accurate access to Unemployment Insurance benefits while guiding individuals through complex and often stressful situations. This role supports lawful and efficient program operations and offers a strong foundation for developing expertise in public service, policy application, and customer-focused problem solving.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

It\'s about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLIhere.

POSITION OVERVIEW:

Join a team that makes a meaningful difference in the lives of Montana workers and employers. As a Temporary Claims Examiner, you help ensure fair, timely, and accurate access to Unemployment Insurance benefits while guiding individuals through complex and often stressful situations. This role supports lawful and efficient program operations and offers a strong foundation for developing expertise in public service, policy application, and customer-focused problem solving.

WHAT’S IN IT FOR YOU:

• Meaningful public service: Play a direct role in supporting Montana workers and businesses during critical moments, helping ensure fair and timely access to benefits.
• Skill development and career growth: Build expertise in Unemployment Insurance programs, policy interpretation, and customer-focused problem solving within a structured learning environment.
• Transferable professional skills: Strengthen communication, conflict resolution, time management, and analytical skills that are valuable across public and private sector roles.
• Collaborative team environment: Work with a supportive team that values knowledge sharing, continuous improvement, and service excellence.
• Clear performance expectations: Succeed in a role with defined standards, structured workflows, and opportunities for feedback and development.
• Exposure to public sector operations: Gain experience working within state government systems, policies, and compliance frameworks.

ESSENTIAL FUNCTIONS:

• Explain UI processes: Communicate Unemployment Insurance laws, rules, and procedures clearly and professionally to claimants, employers, and stakeholders.
• Resolve claim issues: Troubleshoot eligibility questions, payment concerns, and system or process-related issues to support timely outcomes.
• Guide customers through claims: Assist with filing and reopening claims, responding to information requests, and understanding deadlines and requirements.
• Deliver multi-channel service: Respond to inquiries via phone, email, correspondence, and virtual platforms, adapting communication to diverse audiences.
• Present program information: Provide clear explanations of UI processes, requirements, and timelines to individuals.
• Manage caseload and workflow: Organize and prioritize work to meet established timeliness, accuracy, and quality standards.
• Apply program knowledge: Learn and maintain current understanding of UI functions, including claims intake, fact-finding, and documentation practices.
• Gather and document information: Collect, verify, and record information from claimants, employers, and third parties to support accurate, compliant decisions.

REQUIRED SKILLS AND COMPETENCIES:

• Customer service and conflict management: Provide responsive, respectful service and manage difficult or emotionally charged interactions with professionalism and empathy.
• Clear communication: Explain complex policies and processes in plain language, both verbally and in writing, to diverse audiences.
• Time management and organization: Prioritize competing tasks, manage a personal workload, and consistently meet deadlines and performance standards.
• Policy application and learning agility: Learn, interpret, and apply UI policies, procedures, and systems across a variety of claim scenarios.
• Objectivity and professional judgment: Maintain neutrality and apply laws, rules, and policies consistently and without bias.

MINIMUM QUALIFICATIONS (Education and Experience)

• Demonstrated experience providing customer service in fast-paced environments that require problem solving, clear communication, and attention to detail.
• Experience explaining policies, procedures, or technical information to customers or stakeholders with varying levels of understanding.
• Experience managing multiple tasks or cases simultaneously while meeting deadlines and quality expectations.
• Experience gathering, verifying, and documenting information accurately in support of decisions or service delivery.
• Proficiency with standard office technology (e.g., email, calendars, word processing) and the ability to learn new systems or case management tools.

A degree in business, public administration, communications, or a related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.

TIPS ABOUT THE APPLICATION PROCESS:

Materials submitted but not requested will not be considered in the selection process.

Beneficiary information and references will be handled in accordance with state policies.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.

See our other incredible benefits here . These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation, sick leave and holidays.
• Military leave: You’ll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
• Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - clickhere to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- clickhere to learn more!
• Career progression, training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

E-Verify: This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

25.44 - 25.77 Hourly Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

Number of Openings

: 1 Employee Status : Temporary Schedule : Full-Time

Job Type

: Standard

Shift

Shift

: Day Job

Travel

: Yes, 5 % of the Time

Primary Location

Other Locations

Primary Location

: Billings

Other Locations

: Townsend, Helena, Laurel Agency : Department of Labor & Industry Union : Montana Federation of Public Employees

Posting Date

Posting Date

: Jul 31, 2026, 4:42:01 PM

Closing Date (based on your computer's timezone) : Aug 17, 2026, 5:59:00 AM

Required Application Materials : Cover Letter, Resume

Contact Name : Office of Human Resources | Contact Email : [e-mail] | Contact Phone : [phone] Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.