* Temp/Seasonal Sales Associate - Kirkland's Home

The Brand House Collective; Holly Springs (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Kirkland's Home is seeking a Sales Associate to deliver an exceptional shopping experience following our customer service model. You will assist with selling, cashiering, replenishing, floor sets, and general store upkeep.

You will engage customers, promote loyalty programs and promotions, maintain accurate pricing and inventory, and support a clean, organized sales floor. This role requires energy, strong communication, weekend/evening availability, and the ability to work independently or as

Qualifications

• Energetic, people- and results-oriented with a drive to succeed.
• Effective written and verbal communication skills.
• Ability to work weekends, holidays and evenings.
• Ability to read and interpret directives, handbook and manuals.
• Flexible schedule to meet store needs.
• Ability to work independently or in a team.

Responsibilities

• Provides exceptional customer service in-store and online shopping experiences.
• Engages customers with strong selling behaviors and a welcoming attitude.
• Greets customers with enthusiasm and maintains a positive attitude.
• Educates customers on loyalty programs, promotions, and merchandise.
• Supports branding by maintaining professional conduct with customers and coworkers.
• Aims to achieve or exceed goals for company initiatives.
• Assists in receiving merchandise safely and efficiently.
• Keeps sales floor and stockroom organized and stocked.
• Maintains accurate pricing and inventory levels.
• Operates POS system and hand-held devices accurately.
• Performs other duties as needed.

Skills

Customer service

Sales

Communication

Team player

Flexible schedule

Weekend/evening availability

Stand/walk long periods

Stocking & shelf upkeep

POS system use

Ladder safety

Inventory awareness

Job description

The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland’s Home customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

Responsibilities

• Supports and values Customer Service in both the in store and online shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary
  

Qualifications

• Energetic, people and results oriented, competitive with a drive to succeed
• Ability to effectively communicate both written and verbally
• Ability to work weekends, holidays and evenings
• Ability to read and interpret company directives, handbook and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
• Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
• Must be able to frequently communicate with the customers in person, electronically, and telephonically
• Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately