* Temp/Seasonal Sales Associate - Kirkland's Home

The Brand House Collective; Chino (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kirkland’s Home in California is seeking a Sales Associate to deliver an exceptional shopping experience consistent with our customer service model. You will assist with selling, cashiering, replenishment, and floorset setup while collaborating with management.

You will greet customers, promote loyalty programs and promotions, maintain the sales floor and inventory accuracy, and contribute to brand presentation. A flexible schedule including weekends is required in a dynamic retail team.

Qualifications

• Energetic, people and results oriented with drive to succeed.
• Flexible schedule including weekends and holidays.
• Strong verbal and written communication skills.
• Ability to stand for long periods and move merchandise.

Responsibilities

• Provides exceptional customer service in-store and online to drive satisfaction and loyalty.
• Engages with customers using selling behaviors and a positive attitude.
• Greets customers enthusiastically and maintains a can-do spirit throughout shifts.
• Educates customers on loyalty programs, promotions and merchandise offerings to build baskets.
• Maintains merchandising presentation, pricing, and inventory accuracy, and supports stockroom organization.
• Supports branding and teamwork by staying respectful and professional with customers and coworkers.
• May perform other duties as necessary.

Job description

The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland’s Home customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

Responsibilities

• Supports and values Customer Service in both the in store and online shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary
  

Qualifications

• Energetic, people and results oriented, competitive with a drive to succeed
• Ability to effectively communicate both written and verbally
• Ability to work weekends, holidays and evenings
• Ability to read and interpret company directives, handbook and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
• Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
• Must be able to frequently communicate with the customers in person, electronically, and telephonically
• Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately