Temp, Member Finance

The Mechanical Licensing Collective; Nashville (TN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading music industry organization is seeking a candidate for a role focused on resolving issues for Members with deferred royalties. Responsibilities include conducting research, coordinating with third parties, and providing customer support. The ideal applicant should possess one year of related experience, strong communication and Excel skills, and the ability to adapt in a hybrid work environment. The organization values collaboration and offers an inclusive work culture.

Qualifications

• One-year related experience in a finance or service role.
• Proven experience working independently with high dependability.
• Ability to handle confidential information and perform outreach.
• Strong Excel skills.
• Experience with handling confidential and proprietary information.
• Experience with data entry; with consistent accuracy and precision.
• Excellent interpersonal communication skills; especially with conflict resolution. Able to persistently perform outreach even with possible rejection or non-response; modifying actions to be more effective
• Comfortable adapting to change, meeting evolving business needs, and using new technologies.

Responsibilities

• Conduct research to connect with Members and non-Members.
• Coordinate with third parties on account information.
• Update account details and provide various reports.

Skills

Research skills

Strong communication skills

Strong Excel skills

Accuracy in data entry

Conflict resolution

Adaptability

Adaptability

Persuasion

Job description

Overview

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.

The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

The Mechanical Licensing Collective (MLC) is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

Role

In this role, you will demonstrate expertise of processes related to Member Finance; solving issues for Members with deferred royalties and finding non-Members so they can get the royalties they are due. This role requires heavy research skills, strong abilities for handling independent tasks and excellent communication skills. We are a service organization, and this role must be available to support our customers (songwriters and publishers) and the Customer Experience team when they need us.

Qualifications

• One-year related experience
• Proven experience working independently with a high level of dependability
• Strong communication skills; especially using persuasion as a means for engaging new Members with The MLC
• Strong Excel skills
• Experience with handling confidential and proprietary information
• Experience with data entry; with consistent accuracy and precision
• Excellent interpersonal communication skills; especially with conflict resolution. Able to persistently perform outreach even with possible rejection or non-response; modifying actions to be more effective
• Comfortable adapting to change, meeting evolving business needs, and using new technologies

Essential Responsibilities

RESEARCH AND RESPORTING:

• Research contact information to connect with Members with deferred royalties and non-Members (internet, current account details, Songview, etc…)
• Coordinate with third parties, such as Harry Fox Agency (HFA) on account information
• Update account details to keep account activity current.
• Provide reporting such as aging reports, outreach reports and results of various types of outreach
• Continuously building overall knowledge to provide the highest level of customer support
• Collaborate with team members and supervisors to develop and improve research strategies

• OUTREACH AND ASSISTANCE:
• Network with individuals to request/receive introductions to Members with deferred royalties and non-Members
• Promptly and professionally responding to all inbound inquiries
• As appropriate, transition Members and/or non-Members to Customer Experience for effective resolution of issues or onboarding
• Listening to customer feedback and advocating for customer-oriented solutions
• Assisting with the 1099 & 1042 research and preparation for reporting
• Administer digital 1099s as needed

You Will Champion The MLC’s Culture By

• Applying The MLC’s Guiding Principles to your work and your behaviors
• Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
• Engaging in a diverse and dynamic team; mentoring team members; continuing with personal development
• Inspiring others with your enthusiasm and humility

THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THAT COMMITS TO PURSUING, HIRING, AND CELEBRATING A DIVERSE WORKFORCE AND CREATING AN INCLUSIVE ENVIRONMENT. THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.

YOU WILL CHAMPION THE MLC’S CULTURE BY:

• Embracing The MLC’s leadership values and applying The MLC’s Guiding Principles to your team’s work
• Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
• Building a dynamic team; mentoring team members; developing future leaders
• Inspiring others with your enthusiasm and humility

THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER. THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.