TEMP BPO Associate

NTT DATA, Inc.; Lincoln (RI); Remote; USD 32,000 - 42,000; Full time

Job summary

NTT DATA, Inc. in Lincoln, Rhode Island, is seeking a TEMP BPO Associate to support Medicare members, prescribers, and providers by processing coverage-related requests across phone and fax channels. The role spans Medicare Part D and Part B processes, using a modular training model to learn end-to-end skills.

This full-time, remote position requires accuracy, strong communication, and problem-solving in a regulated, fast-paced environment with schedule flexibility based on business needs.

Qualifications

• Processing coverage-related requests across phone and fax channels.
• Experience with Medicare Part D and Part B processes is a plus.
• Strong attention to detail and professional verbal and written communication.

Responsibilities

• Support Medicare members, prescribers, and providers by processing coverage-related requests via phone and fax (offline).
• Perform accurate case setup, review, outreach, documentation, and timely resolution per Medicare guidelines and CMS timelines.
• Work on inbound/outbound phone interactions and fax-based casework in a fast-paced, regulated environment.

Job description

Req ID: 393005

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a TEMP BPO Associate to join our team in Lincoln, Rhode Island (US-RI), United States (US).

Position Summary

As a Rep II, Operations, you will support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels. This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes), reflecting the organization’s modularized training model in which colleagues progressively learn, practice, and apply end-to-end skills before fully transitioning to production work.

In this role, you will be responsible for accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards. You will demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment. Work will be performed through a combination of inbound and outbound phone interactions and fax-based casework.

This position is full-time, remote (Work at Home), non-exempt, and requires schedule flexibility based on business needs.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.