Teller - Washington Heights Branch

Citigroup Inc.; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Citigroup Inc. in Washington Heights, New York, is seeking an entry-level Teller to deliver friendly, efficient customer service and execute branch transactions on site.

As a Full-time Teller you will handle cash, educate clients on digital banking, identify referral opportunities, and uphold bank policies to safeguard assets while contributing to revenue through quality service.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Team oriented environment

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform banking transactions including managing cash supply for the branch, deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts and products offered
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, driving compliance with laws, rules and regulations

Skills

Customer service

Sales experience

Cash handling

Problem solving

Team player

Education

High School diploma or equivalent

Job description

## Teller - Washington Heights BranchApply: On-Site: New York New York United States: Full time: Posted Today: 261002411The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions. **Responsibilities:*** Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service* Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash* Identify referral opportunities for new products and services based on client’s financial goals* Educate clients on digital and self-service opportunities offered by Citi* Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets* Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed* Maintain working knowledge of client accounts as well as new and existing products and services offered.* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** Previous relevant experience preferred* Demonstrated sales and customer service experience* Money handling experience* Effective problem solving and communication skills* Ability to work well in a team oriented environment**Education:*** High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------## **Job Family Group:**Customer Service------------------------------------------------------## **Job Family:**Branch Service------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**New York New York United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$41,600.00 - $51,960.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------## **Anticipated Posting Close Date:**Oct 28, 2026