Teller - Verrado

Desert Financial Credit Union; Buckeye (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Desert Financial Credit Union is seeking a friendly Teller to deliver accurate transactions and exceptional member service at our Buckeye branch. You will handle deposits, withdrawals, and account servicing, while upholding security, compliance, and a positive member experience.

The ideal candidate has at least one year of sales and service experience, strong communication, and comfort with technology and CRM tools. Notary certification within 30 days is preferred.

Qualifications

• Requires High School Diploma or GED.
• 1+ year of experience in Sales and Service.
• Notary—State Certification within 30 days is preferred.
• Experience with cash handling is preferred.
• Accurate, detail-oriented with strong accuracy in processing transactions.

Responsibilities

• Welcome members, manage lobby traffic, and schedule appointments with courtesy and professionalism.
• Process deposits, withdrawals, check payments, and account servicing with accuracy and compliance.
• Identify member needs through consultative conversations and submit referrals.
• Promote self-service options and use CRM/digital tools to complete transactions.
• Participate in coaching, feedback, and cross-training to support branch goals.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Adaptability

CRM systems

Education

High School Diploma or GED

Tools

CRM systems

Digital tools

Job description

Tellers contribute to the success of the credit union and its members by delivering accurate, efficient, and exceptional service experiences. They focus on service excellence and financial wellbeing by building trust through member transactions, handling cash responsibly, and engaging in basic consultative conversations to identify member needs. Tellers exemplify Desert Financial’s dedication to outstanding service by performing every transaction with precision, adhering to operational and compliance standards, and providing courteous, solutions-oriented support to every member. As key members of the branch team, they build foundational knowledge of credit union products and services while developing the skills to support members’ financial wellbeing, promote self-service adoption, and maintain a welcoming, inclusive branch environment.

What you will do here:

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care. Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement.
• Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals.
• Other duties as assigned.

What you will need:

• High School Diploma or GED required.
• 1+ years of experience in Sales and Service required.
• Previous Experience With Cash Handling preferred.
• Previous financial institution experience preferred.
• Demonstrates a high level of accuracy and focus in processing transactions, maintaining records, and adhering to procedures; recognizes and resolves discrepancies proactively required.
• Displays genuine care, patience, and professionalism in every interaction; recognizes member emotions and responds appropriately to build trust and strengthen relationships required.
• Adapts quickly to evolving processes, technologies, and priorities while maintaining a positive and solutions-focused mindset in a fast-paced, dynamic environment required.
• Communicates clearly and confidently; actively listens to understand member needs and convey information accurately required.
• Contributes positively to branch goals through teamwork, communication, and shared accountability; supports peers and fosters a cooperative, inclusive environment required.
• Demonstrates comfort with technology and eagerness to learn new systems or tools; embraces ongoing feedback and professional growth opportunities required.
• Notary – State Certification within 30 days preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.