Teller Trainee Norwood Branch

Rockland Trust; Norwood (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Tuition assistance

Job summary

Rockland Trust in Norwood, MA is seeking a Teller Trainee to join our branch team. You will greet customers, process transactions, and learn banking products while delivering friendly, accurate service.

The role emphasizes onboarding, training, and progression within branch operations, with goals to build client relationships and support daily cash handling and customer inquiries. The position offers comprehensive benefits, flexible weekend shifts, and opportunities for advancement through

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers.
• Sales‑ and service‑oriented personality.
• Professional appearance.
• Positive customer and team interactions.
• Ability to work the normal office hours with long periods of standing in a customer‑centered environment.
• Ability to lift and carry up to 50 pounds.
• Flexibility to work weekends as needed.
• Completion of all onboarding, compliance, regulatory, operational and continuing education within deadlines.

Responsibilities

• Make the first impression by greeting customers as they enter the branch.
• Provide efficient, effective, courteous service in person and via telephone.
• Advise customers on banking products that best meet their needs.
• Process deposits, withdrawals, payments, and other transactions with high accuracy.
• Make decisions with your supervisor, expanding responsibility over time.
• Work closely with the training team and branch staff to complete Teller Training.
• Perform other duties assigned by management.

Skills

Verbal and written communication

Sales and service orientation

Professional appearance

Positive customer and team interaction

Flexibility to work weekends

Comfortable with technology/computers

Education

High school diploma or equivalent

Job description

About Rockland Trust

Rockland Trust is a full‑service commercial bank and financial services company headquartered in Massachusetts. We serve individuals and businesses throughout New England with a focus on personal relationships, local decision‑making, and community impact.

Role: Teller Trainee

A Teller Trainee works at the front of branch operations, providing efficient, courteous customer service and processing transactions while promoting the bank’s mission.

What You’ll Experience

• Meaningful relationships: helping customers and colleagues succeed in an inclusive environment.
• Commitment to community: supporting neighbors and local causes.
• Recognition and reward: contributing to performance incentive awards.
• Training and development: educational experiences to advance your career.
• Comprehensive benefits: health, dental, vision, 401(k), disability and life insurance, childcare reimbursement, tuition assistance, wellness program, and more.

What You’ll Do

• Make the first impression by greeting customers as they enter the branch.
• Provide efficient, effective, courteous service in person and via telephone.
• Advise customers on banking products that best meet their needs.
• Process deposits, withdrawals, payments, and other transactions with high accuracy.
• Make decisions with your supervisor, expanding responsibility over time.
• Work closely with the training team and branch staff to complete Teller Training.
• Perform other duties assigned by management.

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers.
• Sales‑ and service‑oriented personality.
• Professional appearance.
• Positive customer and team interactions.
• Ability to work the normal office hours with long periods of standing in a customer‑centered environment.
• Ability to lift and carry up to 50 pounds.
• Flexibility to work weekends as needed.
• Completion of all onboarding, compliance, regulatory, operational and continuing education within deadlines.

Preferred Skills / Experience

• 1–2 years of teller or cash‑handling and customer‑service experience.

Benefits & Culture

We offer a generous benefits package that supports health, financial security, and overall well‑being. Benefits include competitive compensation with performance incentive awards, health, dental and vision insurance, 401(k) and DC retirement plans, long‑term disability and life insurance, paid vacation, child‑care reimbursement, tuition assistance, a wellness program and more.

Pay Transparency

Compensation for this role is based on skills, experience, education, and internal equity. The posted salary range reflects the company’s estimate of the range for this position. Actual compensation may vary. Certain positions may also be eligible for commissions, incentive awards or stipends.

Accessibility & Accommodations

We provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

Equal Opportunity Employer

Rockland Trust is an equal‑opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status or any other protected characteristic.