Teller - Sycamore, IL

Old Second National Bank; Sycamore (IL); On-site; USD 23,198 - 28,447; Full time

Benefits offered by this job

Retail Incentive Plan

Job summary

Old Second National Bank is seeking a Teller in Illinois to deliver front-line customer service, process transactions, balance a cash drawer, and promote qualified referrals to Retail Banking.

The role requires a high school diploma, 6 months of related experience, and onsite work at branch locations. Base pay ranges hourly with eligibility for a Retail Incentive Plan and benefits.

Qualifications

• High School Diploma or equivalent.
• Six months of related experience (cash handling, customer service, office, etc.)
• Must work onsite to perform responsibilities of this position.

Responsibilities

• Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications).
• Processes checking and savings deposits/withdrawals following policies, including endorsements, item negotiability, ID validity, and funds availability.
• Handles payments and orders (loan payments, real estate tax payments, money orders, cashier's checks) per policy.
• Counts, proves, and packages currency; balances cash drawer and researches teller differences.
• Utilizes technology to accurately complete customer transactions.
• Meets sales referral goals through branch activities and individual performance.

Skills

Customer service

Communication

Cash handling

Attention to detail

Education

High School Diploma or equivalent

Job description

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Launch your career at Old Second, where you'll grow your banking knowledge and build skills that move your career forward.

Position Overview

The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.

Essential Job Functions

• Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations.
• Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
• Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier's checks.
• Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
• Effectively uses technology in order to accurately complete customer transactions.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
• Maintains flexibility to float to other branches and/or work dynamic schedules needed. Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm.

Minimum Requirements

• High School Diploma or equivalent; and
• Six months of related experience (cash handling, customer service, office, etc.)
• Must work onsite to perform responsibilities of this position.

Competencies

• Strong customer service orientation with a focus on delivering exceptional experiences.
• Professional and clear communication skills, both verbal and written.
• Proficient in cash handling and transaction accuracy.
• Detail-oriented with a commitment to precision and quality.

Preferred, but not required

• In-depth customer service, cash handling, and sales experience strongly preferred.
• Experience resolving customer service issues and providing exceptional customer service.
• Prior experience balancing a cash drawer.
• Prior experience in banking.

Compensation & Benefits

Base pay: $16.84 - $20.65/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales referral activities.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!