Teller - Stamford, CT (Bedford Street)

M&T Bank Corporation; Stamford (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Stamford, CT seeks a customer service associate to enhance the branch experience through digital demos, lobby interactions, and precise transaction processing. You will balance cash, handle routine account tasks, and escalate issues while maintaining compliance and a customer-centric mindset.

The role emphasizes empathy, adaptability, and teamwork within a regulated banking environment, with opportunities to advance via strong performance and cross-department collaboration.

Qualifications

• High school diploma or GED required; minimal customer service experience accepted.
• Verbal communication and interpersonal skills are essential.
• Proven ability to deliver exceptional customer service and balance accuracy with speed.

Responsibilities

• Provide exceptional customer service at the branch and resolve routine issues promptly.
• Educate customers on digital demonstrations and self-service options.
• Assist in lobby management, greet customers, and address immediate needs.
• Accurately balance and process transactions following bank policy.
• Log and escalate complaints; coordinate with banking partners as needed.
• Perform branch operations such as cash ordering, vault and wire transfers.
• Adhere to AML/KYC procedures and regulatory compliance.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Data entry

Internet proficiency

Education

High school diploma or GED

Tools

Internet basics

Job description

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs – 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $31.98 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Stamford, Connecticut, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.