Teller Retail Banker II

Woodforest National Bank; Freeport (IL); On-site; USD 23,000 - 27,000; Full time

Job summary

Woodforest National Bank in Illinois seeks a Teller Retail Banker II to engage customers, process transactions, and assist with opening and maintaining accounts. You will identify opportunities to offer bank products and deliver excellent service, relying on 3+ years of sales or customer service experience and a high school diploma or equivalent.

This full-time role may require light travel to nearby branches and stands as part of a growing, employee-owned bank that emphasizes community service

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree.

Responsibilities

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or equivalent

Job description

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part ofone of the largest employee-owned banks in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Minimum Qualifications/Experience: 3 years of relevant and transferrable sales and/or customer service experience;OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience;OR a Bachelor’s degree. Previous instore banking experience is preferred, but not required. Must be positive and engaging.

Formal Education & Certification: High School Diploma or equivalent required.

Work Status: Full-time.

Supervisory Responsibility: No.

Travel: Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.

Working Conditions: Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

*Woodforest offers a comprehensive benefits package. For a complete list of benefits please see link for more information: *https://www.woodforest.com/media/ypejqzwn/woodforest-benefits-overview-2026.pdf

Eligibility and waiting periods may vary by benefit, based on employment status.**Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA) Eligibility and waiting periods may vary by benefit, based on employment status.

This document highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information in this document and the actual plan documents or policies, the documents or policies will always govern.

Disclaimer:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job:

*Branch Banking

Organization:

*Illinois

Title:

Teller Retail Banker II

Location:

*Illinois-Freeport

Requisition ID:

*074685

Salary Range:

$16.48 to $19.81 per hour