Teller Retail Banker II

woodforest; Dixon (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Woodforest National Bank in Dixon, IL seeks a friendly Retail Banker to help customers with accounts, deposits, and product recommendations. You will receive training to engage customers and deliver service that meets their financial needs.

This full-time role focuses on sales, transactions, and branch duties, with opportunities for advancement in a supportive, employee-owned environment and a strong benefits package.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associateegree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bacheloregree.
• Previous in-store banking experience is preferred, but not required.
• Must be positive and engaging.

Responsibilities

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Skills

Sales experience

Customer service

Education

High School Diploma

Associate's degree

Bachelor's degree

Job description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. WoodforestNationalBankis privatelyowned,and ourEmployeeStockOwnershipPlan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Minimum Qualifications/Experience:
3 years of relevant and transferrable sales and/or customer service experience;
OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience;
OR a Bachelor’s degree.
Previous instore banking experience is preferred, but not required.
Must be positive and engaging.

Formal Education & Certification:
High School Diploma or equivalent required.

Work Status:
Full-time.

Supervisory Responsibility:
No.

Travel:
Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.

Working Conditions:
Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Woodforest offers a comprehensive benefits package.For a complete list of benefits please see link for more information: https://www.woodforest.com/media/ypejqzwn/woodforest-benefits-overview-2026.pdf

Eligibility and waiting periods may vary by benefit, based on employment status. * Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA) Eligibility and waiting periods may vary by benefit, based on employment status.

This document highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information in this document and the actual plan documents or policies, the documents or policies will always govern.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Strong Culture

Built on our Core Values: Integrity, Ownership, Service and Community. It’s not just talk. We walk the walk, from the CEO to front-line employees.

Be an Owner

Take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOP

Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term Growth

Take advantage of growth opportunities and professional development to advance in your career.

Banking Products & Services

Providing convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Pay

And regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time Away

Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage

12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life, AD&D Insurance

100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program)

That helps you take care of your physical, mental, and financial health.

Resource Champions

Are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information in this document and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.