Teller (Prattville)

MAX Credit Union; Prattville (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

MAX Credit Union in Prattville, AL seeks a friendly teller to serve members with accuracy and integrity. You will handle deposits, withdrawals, loans payments, and account inquiries, ensuring compliance with policy and security controls.

The role emphasizes a member-first mindset, precise cash handling, daily reconciliation, and strong communication to educate members about products and services when appropriate.

Skills

Customer service

Cash handling

Communication

Attention to detail

Professionalism

Integrity

Teamwork

Job description

• Represents MAX Credit Union with professionalism and integrity by consistently adhering to appearance, attendance, and service standards as outlined in the Personnel Policy Manual.
• Responds to member inquiries regarding accounts and services; listens actively, asks thoughtful questions, and provides clear, accurate information to support informed financial decisions.
• Strives to understand and meet each member's needs by identifying opportunities to educate and refer members to appropriate products, services, or internal experts when necessary.
• Accepts and disburses deposits, payments, and withdrawals with precision and professionalism; places holds and verifies funds in accordance with policy and regulatory requirements.
• Completes teller window functions and reconciliations for cash drawers and vaults.
• Protects member information by adhering to security procedures and confidentiality protocols. Follows check acceptance policies, applies check holds, and reports irregularities promptly.
• Reviews and prepares daily transaction summaries, check batching, and other documentation with accuracy to support audit readiness and minimize errors.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.