Teller - Pittsfield, MA

Berkshire Bank; Pittsfield (MA); On-site; USD 20,000 - 25,000; Full time

Job summary

Berkshire Bank is seeking a Teller in Pittsfield, MA, to serve as the main contact for customers, processing transactions while delivering exceptional service. The successful candidate will build customer relationships, promote products, and assist with digital banking.

This role requires a high school diploma and preferred cash handling experience. The position emphasizes teamwork, communication, and an ability to thrive in a fast-paced environment. Candidates should also be available for Saturday shifts as necessary.

Qualifications

• Strong customer service and communication skills.
• Cash handling experience preferred.
• Ability to work Saturday hours and travel as required.

Responsibilities

• Process financial transactions efficiently and accurately.
• Build and expand customer relationships by recommending products.
• Follow all bank policies and procedures, ensuring compliance.

Skills

Strong interpersonal skills

Customer service

Communication skills

Basic computer skills

Education

High school diploma or equivalent

Job description

Division: Retail Banking
Department: Various – Branch Network
Reports to: Branch Manager
Status: Non-Exempt
Grade: 4
Salary Range: $20.00 – $24.91
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Pittsfield, MA – 66 West St

Purpose / Objective

The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank's products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.

Key Accountabilities

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.

Sales & Referral Goals

• Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.
• Meet or exceed individual teller incentive goals and contribute to overall branch goals.
• Actively participate in all branch initiatives.

Transaction Processing & Operations

• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.

Branch Operations & Compliance

• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Education

• High school diploma or equivalent required.

Experience

• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision‑making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Skills & Knowledge

• Strong interpersonal skills.
• Enthusiastic, goal‑oriented, and customer‑focused.
• Ability to be flexible in a fast‑paced environment.

Behavioral Expectations

• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].