Teller Part Time

Confidential; Rock Ledge Estates (TN); On-site; USD 21,000 - 25,000; Part time

Job summary

Confidential is seeking a part-time teller to provide quality customer service and process financial transactions in a retail banking setting on-site in Tennessee.

You will handle cash, promote bank products, refer clients to appropriate teams, and stay compliant with banking regulations while building long-term client relationships.

Qualifications

• High school diploma or GED required.
• 6 months of cash handling or teller experience strongly preferred.
• Equivalent combination of education and experience.

Responsibilities

• Operational efficiency: Handle cash drawer; ensure proper control of cash drawer; follow all audit and security policies and procedures.
• Client experience: Deliver excellent client experiences and promptly resolve client issues.
• Client experience: Assist clients with select service needs.
• Client experience: Attend relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Sales and service: Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Sales and service: Promote bank products and services to further enhance client relationships.
• Compliance and risk management: Ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Supplemental: Perform all other job-related duties as assigned

Skills

Cash handling

Customer service

Cross-selling

Microsoft Office

Education

High school diploma or GED

Tools

Coin counter

10-key calculator

Job description

Location:

On site at location listed in job posting.

Hours:

Monday-Wednesday 10am-3pm Thursday 8am-3pm & Friday 10am-5pm and every third Saturday 8:30am-1:30pm (Up to 29 hours)

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

• Perform all other job-related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite

In addition, 10-key calculator; coin counter