Teller - Part Time

Kennebec Savings Bank; Augusta, Northern (ME, KY); Hybrid; USD 42.000 - 53.000; Vollzeit

Zusammenfassung

Kennebec Savings Bank is seeking a Teller to provide courteous service, process a wide range of transactions, and maintain accurate cash records. The role emphasizes product knowledge, compliance with regulations, and customer-focused support.

The Teller will assist with branch operations, training, and community engagement while upholding the bank’s policies and core values.

Qualifikationen

• Must have strong customer service and clear communication abilities.
• Attention to detail and accuracy are essential in cash handling.
• Basic computer skills and familiarity with banking systems are preferred.

Aufgaben

• Provide prompt, courteous service to branch customers at teller line or drive-up.
• Process deposits, withdrawals, loan and mortgage payments, and money orders.
• Maintain accurate cash drawer and transaction records following procedures.
• Promote Bank products and services and refer customers to appropriate personnel.
• Support branch operations and training as needed; participate in community activities.

Kenntnisse

Customer service

Communication

Attention to detail

Organization

Time management

Integrity & confidentiality

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Description

Position Summary:

The Teller is a customer-focused banking professional responsible for accurately and courteously processing a wide range of financial transactions. This role maintains precise cash and transaction records, supports operational efficiency, and may assist with training new team members. As a key point of customer interaction, the Teller contributes to a positive banking experience, promotes Bank products and services, and ensures adherence to all policies, procedures, and regulatory requirements.

Key Responsibilities:

Customer Transactions:

• Provide prompt, courteous, and efficient service to branch customers at the teller line or drive-up windows.
• Process customer deposits and withdrawals (including night bags) in accordance with established procedures.
• Receive loan, mortgage, and club payments.
• Cash checks and sell money orders and Treasurer’s checks.
• Assist customers with safe deposit box access.
• Comply with all Bank and branch policies and procedures related to customer transactions.
• Refer complex questions or problems to the Front Line Manager or Supervisor.

Transaction Accuracy & Compliance:

• Accurately settle own cash drawer and processed work in adherence to Bank performance standards and established procedures.
• Maintain daily work in good order and ensure proper documentation.
• Comply with all Federal and State banking regulations.
• Adhere to all Bank and branch operating and security policies and procedures.
• Meet or exceed established objectives and performance standards for teller functions

Product Knowledge & Customer Support:

• Maintain knowledge of current Kennebec Savings Bank (KSB) products and services.
• Actively utilize Bank products and services to better understand features and benefits.
• Communicate product knowledge effectively to customers and prospective customers.
• Engage customers in conversation to identify “cues and clues” to determine needs.
• Respond to customer inquiries and evaluate their financial needs.
• Recommend appropriate Bank products and services and refer customers to other Bank personnel when appropriate.

Branch Support:

• Perform additional branch functions as assigned to meet customer service or operational needs.
• Provide support at other branch locations as required.

Community & Public Relations:

• Actively participate in community organizations and events.
• Represent the Bank professionally within the community.

Other Duties:

• Demonstrate reliable attendance and punctuality.
• Work at other Bank branches as needed for customer service, operational, or training purposes.
• Attend and participate in Bank meetings.
• Attend internal and external training to improve job-related skills and knowledge.
• Understand and fully comply with Kennebec Savings Bank’s Core Values.
• Perform other duties as required.

Requirements

Skills & Competencies:

• Strong customer service and communication skills
• Attention to detail and accuracy
• Organizational and time management abilities
• Problem-solving within established procedures
• Integrity and confidentiality
• Ability to work collaboratively in a fast-paced environment

Education & Experience:

• High school diploma or equivalent required
• Cash handling and customer service experience preferred
• Familiarity with banking products and systems a plus
• Basic computer proficiency (word processing, spreadsheets, banking systems)

Physical & Technical Requirements:

• Valid driver’s license and reliable transportation to attend meetings, training, and daily work schedules
• Ability to lift up to 20 pounds (cash boxes/bags)
• Ability to distinguish between various denominations of coin and currency
• Ability to handle currency and operate vault systems
• Ability to stand or sit for extended periods
• Comfort using computers and reading reports
• Strong verbal communication skills, including phone interactions
• Ability to manage multiple tasks and maintain attention to detail
• Ability to think through a problem, following proper steps in finding resolution.
• Must have a high degree of ethics and maintain confidentiality of customers and accounts
• Must be friendly, courteous and sensitive to the needs of customers and coworkers

Salary Range:

Compensation for this position is based on knowledge, skills, experience, and demonstrated competency within the role.

Developing - Minimum:

$20.19

Proficient - Midpoint:

$22.72

Exceptional - Maximum:

$25.24