Teller Operations Supervisor - Bay Shore

Teachers Federal Credit Union; Bayshore (NC); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) contributions

Dental and vision coverage

Tuition reimbursement

Loan discount

Job summary

Teachers Federal Credit Union in Bayshore, NC seeks a Supervising Teller to oversee the teller line, ensure accurate cash handling, and support the branch with day-to-day operations.

The role involves approving transactions, monitoring ATM activity, and guiding tellers to meet service standards while maintaining compliance with policies and regulations.

Qualifications

• High school education or GED required.
• Minimum of two years teller experience required.

Responsibilities

• Supervise tellers by assigning/monitoring work, assisting with questions, proving teller drawers, conducting recounts to resolve differences, and contacting members to advise them of account adjustments.
• Approve checks within prescribed dollar limits, proof, scan, and package checks at the end of each day, ensuring reports balance against actual counts, validating Teachers checks cashed in the branch, and verifying reports against online images.
• Monitor and report on ATM activity by verifying deposits and cash remaining in machines, computing totals and denominations withdrawn/deposited, and researching errors.
• Debit/credit member accounts, waive fees as appropriate, release or place holds on funds, and contact members to advise them of issues.
• Ensure the branch has an adequate supply of cash, place orders within pre-approved guidelines, receive and log cash shipments, and adjust the GL.
• Maintain accurate vault logs, reconcile the vault on a daily basis, and research issues.
• Inventory negotiable items (e.g., money orders, official checks) and place orders.
• Comply with company policies, procedures, guidelines and related laws and regulations.
• Perform all duties inherent in the role of a supervisor.

Skills

Teller experience

Education

High school education or GED required

Minimum of two years teller experience

Job description

Overview

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions.

Summary

Supervises a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Assists tellers with more complex tasks, approves exception transactions, backs up tellers and performs teller duties as needed.

Education And/or Experience

• High school education or GED required
• Minimum of two years teller experience required

Job Responsibilities

• Supervise tellers by assigning/monitoring work, assisting with questions, proving teller drawers, conducting recounts to resolve differences, and contacting members to advise them of account adjustments.
• Approve checks within prescribed dollar limits, proof, scan, and package checks at the end of each day, ensuring reports balance against actual counts, validating Teachers checks cashed in the branch, and verifying reports against online images.
• Monitor and report on ATM activity by verifying deposits and cash remaining in machines, computing totals and denominations withdrawn/deposited, and researching errors.
• Debit/credit member accounts, waive fees as appropriate, release or place holds on funds, and contact members to advise them of issues.
• Ensure the branch has an adequate supply of cash, place orders within pre-approved guidelines, receive and log cash shipments, and adjust the GL.
• Maintain accurate vault logs, reconcile the vault on a daily basis, and research issues.
• Inventory negotiable items (e.g., money orders, official checks) and place orders.
• Comply with company policies, procedures, guidelines and related laws and regulations.
• Perform all duties inherent in the role of a supervisor.

Benefits

• Position is eligible for our annual discretionary bonus program; some positions also qualify for quarterly performance incentives.
• Paid time off for vacation, personal days, and holidays.
• 401(k) company contribution.
• Teachers pays 100% of dental and vision premiums.
• Tuition reimbursement is offered to full-time employees.
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers.
• Competitive compensation: hourly range $23.50 to $27.00 (good faith).

Employment Eligibility

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.