Teller On-Call

Westamerica; Shafter (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Westamerica in California is seeking a Customer Service Representative to provide quality service to customers and promote the sales of bank services and products. The role involves meeting accuracy standards and actively contributing to team success.

Ideal candidates will possess strong customer relations skills, basic math ability, and be able to handle various office equipment. This position requires travel to other branches as assigned.

Qualifications

• Good customer relations and basic math skills required.

Responsibilities

• Provide quality service to customers.
• Promote sales of bank services and products.
• Meet established standards for accuracy and compliance.

Skills

Customer relations

Basic math skills

Tools

Microsoft based computers

10-key machine

ATM

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Hours: Varies

Required to travel to other branches as assigned by the region.

JOB SUMMARY: Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.

ESSENTIAL FUNCTIONS:

Customer Service

• Deliver 5 points of service to external customers. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
• Adhere to QIS standards.
• Actively contributes to team success through clear, effective communication with co-workers.

Sales Referrals

• Promote sales of bank’s services. Meet goal of $110/FTE per month on average.
• Cross sells appropriate products and services to clients and prospects.
• Contributes to Key Initiatives.
• At the direction of the CSM, may place outbound sales and service calls to customers and prospects.

Teller Standards and Work Habits

• Meet established standards for accuracy and compliance, while adhering to policies and procedures.
• Un-located cash differences, operating losses, and BSA errors (see attached Teller Standards) to be within established limits.
• Adhere to Control Consciousness policies and procedures.
• Follow branch security procedures in opening, closing, and branch operations.
• Under the direction of the CSM, provides support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
• Meet attendance guidelines.

Sound Decision Making

• Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.
• Responds well to constructive feedback and works to correct any noted concerns.
• Takes personal responsibility for quality and quantity of work

Compliance Responsibilities

• Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
• Answer regulatory questions correctly during Audit/Branch Review

PROMOTIONAL GUIDELINES:

Tellers are eligible for promotion based upon the following minimum criteria:

• Must be in current position for six months.
• Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.
• Must not have been on counseling for same six-month period.
• Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
• CSM may require additional training/classes based upon specific branch need.

Work Environment:

The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

EQUIPMENT USED TO PERFORM FUNCTIONS:

10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window and Branch Capture equipment.

DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)

• Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
• Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.

SUPERVISORY RESPONSIBILITY: (List number of subordinates)

Directly Supervised: –0–

Supervised by Subordinates: –0–

FINANCIAL IMPACT:

Inaccurate transactions will impact branch’s cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank.

Requirements

MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:

Good customer relations and basic math skills required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Required to travel to other branches as assigned by the region.

MENTAL DEMANDS:

• Accurately count and dispense funds to customer.
• Recognize opportunities to cross-sell products.
• Respond positively to challenging customers.
• Maintain established service standards.

EOE

Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy