Teller - North Street

American1cu; Jackson, Northern (MI, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health

Dental

Vision

Time Off

Job summary

American1cu is hiring for a Teller at our North Street Branch on-site in Michigan. The Account Specialist I role focuses on delivering excellent member experience through teller-based transactions, handling funds, and maintaining accurate records while following all credit union policies.

Strong communication helps identify member needs and offer suitable products to support financial wellness. Join a collaborative branch team committed to engagement, accuracy, and community service, with

Qualifications

• Previous experience as a Bank Teller.
• Cash handling and balancing your own drawer.
• Customer service experience building relationships through conversation.
• Sales experience offering products and meeting monthly goals.

Responsibilities

• Engaged Communication: meaningful engagement with members to understand needs and offer quality solutions.
• Great Service Standards: commit to superior member experience following service standards.
• Process Teller Activity: receive deposits, verify cash, issue receipts, cash checks, verify identifications and disclosures.
• Focus on Purpose/Mission: contribute to financial wellness within the community.
• Scorecard Accountability: cross-sell checking, lending, and referrals to meet branch goals.
• Attention to Detail: ensure transactions are accurate and funds are available per regulations.
• Employee Culture: support an engaging and inclusive branch culture.
• Policy Review: follow core processes and BSA/customer ID procedures.

Skills

Teller experience

Cash handling

Customer service

Sales & goals

Job description

Description

We are a dynamic company and actively hiring for Teller positions. Do you have the following?

• Previous experience as a Bank Teller
• Previous cash handling and balancing your own drawer
• Previous customer service experience such as building relationships through conversation.
• Previous sales experience offering products and meeting monthly goals.

• Position: Teller
• Location: On-site in the North Street Branch
• Wage: $17.31/hour (Competitive)
• Benefits start on day one: Health, Dental, Vision, and Time Off
• All offers of employment are contingent upon background screens.

The Account Specialist I is responsible for delivering excellent member experience through a wide range of teller‑based transactions, including receiving and dispensing funds. The Account Specialist I must maintain accurate transactional records and follow all credit union processes, policies, and procedures while serving the members. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Account Specialist I works collaboratively with their branch team to ensure that the member experience is superior and goals are achieved.

Essential Job Functions

• Engaged Communication: Ensure that engagement between co‑workers and members is meaningful, focusing on listening to learn and offering quality solutions.
• GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.
• Accurately Process Teller Activity: Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue deposit receipts. Cash checks: verify endorsement, receive proper identification, and ensure validity. Answer member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Focus on Purpose/Mission: Focused on the credit union’s purpose and mission statement of creating financial wellness in our community through everyday banking.
• Scorecard Accountability: Cross‑offer new checking, lending, and product referrals to members consistent with individual and branch goals.
• Focused on Attention to Detail: Ensure that all transaction activity is done accurately. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
• Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
• Core Process, Policy, and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements.
• Community Advocate: Serves as a credit union representative while in the community.
• Branch Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of the home branch. Willingness to mentor and support other team members.

Competencies Required

• People-focused and Strong Communication: Empathetically seek understanding of what members and employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high-performance standards, pursues