Teller/New Accounts Representative

Guaranty Bank & Trust; Denton (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) and Profit-Sharing plans

Paid Time Off and paid holidays

Job summary

Guaranty Bank & Trust in Denton, TX is seeking a Full-Time Teller/New Accounts Representative. This role combines traditional teller duties and personal banking responsibilities, allowing for a multifaceted customer experience.

Candidates should demonstrate strong communication and problem-solving skills, be proficient in Microsoft Office, and have at least 6 months of relevant experience. The position is pivotal in enhancing community relationships and improving financial lives.

Join a respected institution recognized for its commitment to its employees and community!

Qualifications

• Displays passion and commitment to improving customers' financial lives.
• Ability to work flexible hours, including evenings and Saturdays.
• Minimum 6 months of teller or new accounts experience required.

Responsibilities

• Handle cash transactions and verify cash and endorsements.
• Open new accounts and build customer loyalty.
• Engage customers to assist with transactions and educate on services.

Skills

Communication skills

Critical thinking

Problem-solving

Proficient in Microsoft Office

Education

High school diploma or higher

Job description

About The Role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated, and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well‑being of our customers while delivering a “Raving Fans” experience, for both customers and employees.

Join the Guaranty Bank and Trust Team!

Are you ready to embark on a thrilling career in the banking industry? At Guaranty Bank and Trust, we’re more than just a bank—we’re a community of passionate individuals dedicated to making a positive impact. From personalized service to active community involvement, we support our neighbors in meaningful ways and want you to be a part of this fantastic journey.

Why Choose Us?

Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, we have been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly Magazine for thirteen consecutive years and earned a 5‑star rating from Bauer Financial, Inc.

Exciting Opportunities Await

We are currently searching for the right person to join our team as a Full‑Time Teller/New Accounts Representative. This Personal Banker position combines both traditional teller and personal banker duties for a more holistic experience for our customers.

Duties And Responsibilities

Teller

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin are secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

New Accounts

• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Open new accounts, including consumer and business accounts.
• Take ownership of the customer experience, including onboarding and resolving service issues.
• Conduct some outbound sales activities such as meeting with local businesses and attending community events to establish visibility and drive business to the bank.
• Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
• Contact new customers by phone to follow up, ensure satisfaction, resolve issues, and address additional financial needs based on the customer’s priorities.

Combined

• Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self‑service technologies.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Adhere to all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

QUALIFICATIONS & SKILLS

• Displays passion, commitment and drive to deliver an experience that improves our customers’ financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem‑solving skills to meet our customers’ needs.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.
• Ability to work location hours, including some evenings and Saturdays.

Education, Experience, & Licenses

• High school degree or higher – required.
• Minimum 6 months of teller or new accounts experience – required.
• Minimum 1 year of cash‑handling and customer service experience – required.

Required Hours Of Availability

• Monday‑Friday: May be required to work from 7:45 am‑4:45 pm or 9 am‑6 pm.
• Saturday: Occasionally 8:45 am‑12:15 pm.
• Sunday: Bank closed.

WORK LOCATION

Guaranty Bank & Trust, Denton, TX. Must live within 30 minutes of the bank’s location: 1200 W University Dr Suite 100, Denton, TX 76201.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must sat, use hands in repetitive motions to finger, grasp, handle or feel, and talk or hear. Employees occasionally stand, walk, and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be able to climb/descend stairs in an emergency situation.

What We Offer

COMPENSATION & BENEFITS

Starting salary is dependent upon relevant experience and may vary based on geographic location. We offer an extensive benefits package that includes medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. Employees may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for part‑time employees, up to a maximum accrual of 240 hours per year for certain full‑time employees. PTO accruals are dependent on position, status, and years of experience in accordance with our PTO policy. Most full‑time employees are also offered 6 paid holidays; part‑time employees receive pro‑rated paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays.

We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals please.