Teller (Member Services Representative I - Part Time - Northshore)

Knoxville TVA Employees Credit Union; Knoxville (TN); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

PTO Leave

401k match

Bonus potential

Paid training

Career growth

Incentive pay

Job summary

Knoxville TVA Employees Credit Union is seeking a part-time Teller to greet members, process transactions, and provide friendly service in a busy Knoxville branch. Schedule includes Monday–Friday 2:00pm–7:15pm and two Saturdays per quarter, with a starting pay range of $18.00–$20.00 per hour depending on experience.

Join a not-for-profit, member-owned credit union serving East Tennessee communities; benefits include PTO, a 401(k) plan with employer match, and opportunities for training and

Qualifications

• High school diploma or GED.
• Cash handling and service-industry experience strongly preferred.

Responsibilities

• Greet and welcome members in a professional manner; provide prompt, efficient, and accurate service in processing transactions.
• Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits.
• Maintain cash drawer or cash dispenser with minimal discrepancies.
• Maintain up-to-date knowledge of applicable federal and state laws and regulations.
• Perform other teller duties such as issuing money orders, processing debit card disputes, issuing checks, and handling account maintenance.

Skills

Cash handling

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma

Job description

Job Details

Description

Schedule: Monday - Friday 2:00pm - 7:15pm; and two Saturdays per quarter 8:15am - 1:00pm.

Our Mission is to help Members grow financially.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our Vision is to be Members' First Choice for all Financial Services.

Our part-time team members enjoy a wealth of benefits including paid training, accrual of paid annual leave, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

About Us

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 288,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay

Starting Range is $18.00 - $20.00, depending on work experience

Benefits

• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

Primary Responsibilities

• Greet and welcome members in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
• Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
• Maintain cash drawer or cash dispenser with minimal discrepancies.
• Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
• Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts and processing stop payments.
• Respond to member requests, problems and complaints. Answer member questions regarding account issues, products and services and perform account maintenance.
• Review account information for restrictions and funds availability. Provide member with information on account status.
• Analyze and research account issues.
• May serve as the branch Membership Officer or Security Specialist. May review completed loans and/or titles to ensure accuracy.
• Train to operate the vault and open/close the branch, as needed.
• May open new membership accounts.
• May process, close and disburse consumer loan applications.
• Work as a productive and contributive team member of both the branch and Credit Union team to reach goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union.
• Meet and exceed members’ expectations while maintaining quick and efficient service.
• Follow Service Standards at all times.
• Counsel members about Credit Union products and services based upon members’ needs. Promote services based upon members’ needs.
• Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Education/Experience

High school diploma or general education degree (GED). Cash handling and service-industry experience strongly preferred.

Qualification & Requirements

Individual must possess the knowledge, skills and ability required to execute the essential functions in a satisfactory manner. Must successfully complete teller test at the conclusion of teller training. New accounts and loan training may be required.