Teller (Member Service Representative I)

Schoolsfirst-Federal-Credit-Union; Santa Ana (CA); On-site; USD 31,000 - 45,000; Part time

Job summary

SchoolsFirst FCU is seeking a Teller (Member Service Representative I) in Santa Ana, CA to provide world-class member service and accurately handle transactions. The role includes consultative service and adherence to BSA compliance, with a 20-hour weekly schedule and pay range listed below.

New hires typically start within the range, with opportunities for growth based on knowledge, skills and experience. DMV program participation may be required for certain assignments.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of prior related experience required.

Responsibilities

• Provide World Class member service by accurately completing transactions and providing account information.
• Follow cash control guidelines to safeguard credit union and Member assets.
• Deliver World Class face-to-face service to Members requesting account assistance.
• Provide consultative services to Members regarding credit union products and services or refer Members to the appropriate team member to assess the Member's needs and gain agreement.
• Processes Member transactions efficiently and accurately with personal care.
• Ensure regulatory compliance and participate in required training including BSA regulations.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.Teller (Member Service Representative I)The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.Pay Range:$22.33 - $32.38Scheduled Weekly Hours:20What You’ll Be DoingProvides World Class Member service by accurately completing transactions and providing account information to Members. Follows cash control guidelines to safeguard credit union and Member assets.Delivers World Class face-to-face service to Members requesting account assistance.Provides consultative services to Members regarding credit union products and services or refers Members to the appropriate teammember to assess the Member's needs, address their concerns and gain agreement.Processes Member transactions efficiently and accurately with personal care. Contributes to the departmental goals by processing high volume with a sense of urgency.All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.Performs other related duties as assigned or requested.Additional Job FunctionsPerforms other duties as assignedComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.QualificationsHigh School Diploma or GED requiredLess than 1 year of prior related experience requiredParticipation in the CA DMV pull program may be required depending on assignmentSchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive HiringAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.This organization participates in E-Verify.