Teller / Member Service Representative I

Kids for the Future; Portsmouth (NH); On-site; USD 42,000 - 46,000; Full time

Job summary

Lighthouse Credit Union is hiring a Member Service Representative I in Portsmouth, NH. The position is a full-time, non-exempt role with base pay in the $20.00–$21.00 per hour range. Working under close supervision, you will deliver friendly member service, support daily operations, and contribute to a positive financial experience.

Ideal candidates are detail-oriented, adaptable, and ready to grow within a collaborative team that values leadership at every level.

Qualifications

• Strong interpersonal awareness and teamwork.
• Excellent communication and relationship-building abilities.
• Willingness to learn and adapt to new processes.
• Ownership and accountability in daily tasks.

Responsibilities

• Member Service Representative I will focus on the unique opportunity under close supervision.

Skills

Interpersonal skills

Teamwork

Communication

Leadership mindset

Job description

• Base Pay $20.00 - $21.00 / Hour
• Employee Type Non-Exempt - FT

OUR LEADERSHIP PHILOSOPHY

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills

A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics.

Embraces Change & Learning

This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.

Utilizes Critical & Creative Thinking

Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one’s immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.

Takes Personal Ownership

This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

POSITION SUMMARY:

Under close supervision of management, the Member Service Representative I will focus on the unique opportunity