Teller/Member Service Representative I

Rogue Credit Union; New Plymouth (ID); On-site; USD 27,000 - 34,000; Full time

Job summary

Rogue Credit Union in New Plymouth, Idaho, is seeking a Teller/Member Service Representative I to deliver friendly service while handling daily financial transactions with accuracy. The role combines teller duties with member service, opening accounts, guiding loan applications, and helping members find the right solutions.

A strong emphasis on needs-based service, teamwork, and compliance is required. Work includes a rotating schedule, Saturday shifts, and potential travel within Rogue regions.

Qualifications

• One to three years of teller or related experience.
• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in cash handling.

Responsibilities

• Process deposits, withdrawals, loan payments, money orders and transfers with accuracy.
• Open new memberships and accounts, maintain confidentiality.
• Cross-sell Rogue products to meet member needs.
• Respond to member questions and coordinate with other departments.

Skills

Cash handling

Customer service

10-key calculator

Strong communication

Education

High school diploma or GED

Tools

10-key calculator

Job description

Teller/Member Service Representative I

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

New Plymouth Branch New Plymouth, ID, US

Salary Range: $19.70 To $24.62 Hourly

Department : Member Relations

Reports To : Branch Manager

Classification : Non-Exempt

About Rogue Credit Union

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role

This position combines being a Teller and a Member Service Representative (MSR). Using Rogue Credit Union's Service Promises, builds long term loyal members by promptly and accurately processing members financial transactions and by identifying new/existing member's unique financial needs, suggesting appropriate products and services to meet those needs, opening new accounts, guiding members through the loan application process and assisting members with other needs as appropriate.

Essential Functions & Responsibilities

40% Assists members with all of their membership and account needs including but not limited to deposits, withdrawals, loan payments, money orders, travelers’ checks, transfers, etc. as directed. Processes closed accounts, opens new memberships, Certificates, IRA's, Trust Accounts, consumer loans and other account maintenance to existing and new memberships. Accurately maintains and balances cash drawer and daily transactions, promotes a needs-based sales culture by effectively cross selling credit union products and services to meet each member's needs.

40% Assists new/existing members with their membership and account needs. Opens/closes memberships. Interviews members to determine their needs, suggests appropriate products and services, and opens deposit and savings accounts, certificates, IRA's, Trust Accounts, etc. Takes consumer loan applications and works with related support departments to best serve the members. Prepares related files/member documents, maintaining member confidentiality. Works to build the most loyal members in the nation.

15% Promptly responds to members requests, questions, and concerns by finding the appropriate solution. Collaborates and assists with other departments/branches to maintain unsurpassed service across all areas of the Credit Union.

5% Proactively performs other duties as needed or assigned. Assists with specific branch opening and closing duties.

Knowledge & Skills

Experience : One year to three years of similar or related experience.

Education : A high school education or GED.

Interpersonal Skills : Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills : Excellent communications skills- verbal, written and listening. Needs based sales and referral ability. Good organizational and time management skills with the ability to work under occasional pressure. Good eye for detail/quality. Good team player. Strong computer and 10-key calculator skills.

Physical Requirements : Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment : Normal workday with occasional overtime. Will require working Saturdays and a rotating, flexible schedule. Exposed to potentially hazardous conditions, i.e., robbery. Travel to other Rogue Credit Union regions may be required.

Disclaimer

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call [phone].

This Job Description is not a complete statement of all duties and responsibilities comprising the position .