Teller (Member Account Rep)

American Eagle Financial Credit Union; West Hartford (CT); On-site; USD 25,000 - 26,000; Full time

Job summary

American Eagle Financial Credit Union in West Hartford, CT seeks a Customer-focused Member Account Representative to greet members, answer questions, and provide personalized financial guidance. You’ll help with everyday transactions and identify solutions that align with members’ goals.

Ideal candidates have at least one year in customer service, a high school diploma or GED, and a genuine commitment to empathetic, inclusive service.

Qualifications

• Minimum one year in a customer service role.
• High School Diploma or GED required.

Responsibilities

• Provide friendly, professional Member Service to greet and assist members.
• Process transactions accurately and securely according to policies.
• Represent the credit union at community events and volunteer activities.

Skills

Customer service

Active listening

Sales referrals

Adaptability / flexibility

Education

High School Diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Employee West Hartford, CT, US

The Opportunity

If you're driven by connection and purpose, this role is your chance to make a real impact. As a Member Account Representative, you'll be a trusted point of contact, welcoming members, answering questions, and offering personalized support to help them reach their financial goals. Whether assisting with everyday transactions or identifying the right solutions, you'll create an experience that’s thoughtful, authentic, and rooted in care.

Location: West Hartford, CT

Compensation- $18-$19 an hour (depending on experience, education, aptitude & equity)

Closing Date for Applications: September 28th, 2026

You Are

Service Oriented

You take pride in delivering meaningful experiences, treating every interaction as an opportunity to build trust and exceed expectations

Empathetic & Inclusive

You listen closely, respect different perspectives, and create a welcoming space where all members feel heard, supported, and valued

Solutions Minded

You remain positive and focused on finding answers, whether you're solving a problem or offering the right product or service

Reliable & Flexible

You take ownership of your work and remain steady and flexible in a fast-paced, evolving environment

We Are

A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.

Key Responsibilities

• Member Service
  • Maintain a polite and professional demeanor in all communications, whether in person or over the phone to build trust and foster positive relationships with members
  • Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction
  • Make sales referrals and suggest alternative self-service options to provide convenient solutions and enhance the overall member experience
• Transaction Processing
  • Processing a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance
  • Adhere to balancing standards by accurately completing end-of-day balancing and following security procedures for cash handling
  • Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience
• Community
  • Represent the credit union at sponsored community events to promote positive engagement
  • Participate in volunteer activities within the local community to support and enhance the credit union’s presence

Education and/or Experience:

While this level of expertise will generally be attained with a minimum of one year in a previous customer service role and High School Diploma/GED, priority will be placed upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.

Opportunities for Growth

At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you're building new skills or exploring new paths, you'll be supported every step of the way, because when you grow, we all rise together.

AEFCU is an Equal Opportunity Employer Veterans/Disabled