Teller- Kent

Cascade Federal Credit Union; Kent (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

Cascade Federal Credit Union seeks a friendly teller to deliver excellent member service and accurately process transactions. Responsibilities include handling cash, deposits, withdrawals, loan payments, and address changes while maintaining security and compliance.

The role requires strong customer service skills, attention to detail, and the ability to balance cash drawers and support branch operations. Cross-sell services to meet member needs and maintain a welcoming lobby.

Responsibilities

• Perform teller transactions on member accounts and balance cash drawers.
• Troubleshoot member problems and answer overflow calls.
• Record and post night deposits; open/close branch routines.
• Place stop payments, order checks, copies, and money orders; issue cash and cards.
• Buy and sell cash from vault; redeem US Savings Bonds.
• Maintain lobby stocked and clean; assist with new account openings.

Job description

PURPOSE:

Provides excellent service to our members. Processes member’s transactions in an accurate and efficient manner.

ESSENTIAL FUNCTIONS:

• Perform transactions on member’s accounts, i.e., transferring member funds between accounts, making loan payments, visa payments, check withdrawals, handling cash, etc.
• Troubleshoot member problems.
• Record and post night deposit.
• Place stop payments, order checks, order check copies, make statement copies, take in plastic card orders.
• Buy and sell cash from vault.
• Redeem US Savings Bonds
• Miscellaneous filing
• Keep the lobby stocked and clean.
• Post incoming mail i.e., member deposits and loan payments; interest checks; payrolls, etc.
• Perform address changes and contact information
• Balance cash drawers and teller work at end of day
• Open branch (i.e., turn on lights; unlock vault; record cashier’s checks; prepare money orders; etc.)
• Close branch (i.e., putting daily work away, putting credit union checks in numerical order and running a tape, turning off lights, etc.)
• Greet members pleasantly and professionally and direct them to the appropriate place or person.
• Cross-sell all services to meet member’s needs and assist in meeting credit union goals.
• Promote and maintain a positive image of the credit union.
• Maintain knowledge of all regulations and CFCU’s policies and procedures
• Answer all overflow telephone calls from all offices. This involves answering various member inquiries that deal with account and loan information.
• Maintain ongoing communication with supervisor, informing them of ideas and suggestions.
• Assist with new account opening.
• Other duties assigned.