Teller | Joliet/Brggs

Busey; Joliet (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

Busey is seeking a Teller in Joliet, IL to assist customers with deposits, withdrawals, and routine banking needs while delivering excellent service.

You will verify identities, balance cash drawers, and promote bank products in a compliant and secure environment.

Qualifications

• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Basic math and accounting functions.

Responsibilities

• Greet customers and provide assistance in a friendly and professional manner.
• Process customer deposits, withdrawals, check cashing, and account transfers.
• Verify customer identities and ensure transaction accuracy.
• Balance cash drawers and maintain proper records of all transactions.
• Ensure compliance with all applicable banking policies, procedures, and regulations.
• Assist customers with account inquiries, including balances, statements, and transaction history.
• Refer customers to other departments when appropriate.
• Maintain the confidentiality of customer information.

Skills

Strong sales

Customer service

Communication skills

Basic math

Education

High school diploma

Tools

Microsoft Office

Job description

Position Summary

The Teller is responsible for assisting customers with their financial transactions, providing excellent customer service, and maintaining accuracy in all banking operations. The teller processes deposits, withdrawals, loan payments, and other account-related services while adhering to banking regulations and internal policies.

Duties & Responsibilities

Customer Service

• Greet customers and provide assistance in a friendly and professional manner.
• Address customer inquiries and resolve concerns related to their accounts and banking services.
• Offer information about bank products and services, including promotions, new accounts, loans, and credit cards.

Transaction Processing

• Process customer deposits, withdrawals, check cashing, and account transfers.
• Verify customer identities and ensure transaction accuracy.
• Balance cash drawers and maintain proper records of all transactions.
• Ensure compliance with all applicable banking policies, procedures, and regulations.

Cash Handling

• Accurately count, handle, and safeguard cash and other negotiable instruments.
• Detect counterfeit currency or suspicious transactions and report them to the appropriate authorities.

Account Management

• Assist customers with account inquiries, including balances, statements, and transaction history.
• Support customers in completing forms for various banking requests (e.g., stop payments, account closures).
• Process loan payments and assist with basic loan inquiries.

Sales and Referrals

• Identify opportunities to promote additional bank services and products that meet customer needs.
• Refer customers to other departments (e.g., loans, investments, credit) when appropriate.

Compliance and Security

• Ensure all transactions are completed in compliance with the bank’s policies and legal regulations.
• Maintain the confidentiality of customer information.
• Report suspicious activities or potential fraud.

Administrative Tasks

• Maintain accurate records and documentation of all transactions.
• Assist with reconciling daily transactions and balancing the cash drawer.

Education & Experience

Knowledge Of

• Strong sales and customer service skills
• Strong oral and written communication skills
• Basic math and accounting functions

Ability To

• Accurately count money
• Perform duties and make decisions under frequent time pressures
• Stand for extended periods of time
• Lift 50 pounds

Education And Training

• Eventual procurement of High School diploma.
• Requires knowledge of Microsoft Office.

Benefits And Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $18.75-$20.50/hour)

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance
• long-term disability
• supplemental voluntary life insurance
• short-term and long-term disability
• wellness incentives
• employee assistance program
• pre-tax health savings accounts
• flexible spending accounts
• Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are reque