Teller- Johnson City (Part-Time)

Empower Federal Credit Union; Johnson City (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Empower Federal Credit Union seeks a Teller to handle member deposits, withdrawals, transfers and loan payments with accuracy and courtesy. You will promote Credit Union products, educate members, and support team goals in a fast-paced branch environment.

This role emphasizes strong attention to detail, adherence to compliance, and teamwork. Flexible hours including Saturdays and various branches may be required.

Qualifications

• 1-3 years of related banking, customer service, sales, or cash handling experience.
• A high school diploma or GED is required.
• Proficiency with a 10-key calculator and computer.
• Strong accuracy and data-entry skills.
• Courtesy, tact, and diplomacy are essential for working with a diverse member base.

Responsibilities

• Welcome members and process deposits, withdrawals, transfers, and loan payments with accuracy.
• Educate members about Credit Union products and services; cross-sell when appropriate.
• Lead by example and promote teamwork and an inclusive branch culture.
• Maintain accuracy in transactions and cash handling; adhere to balancing and audit standards.
• Stay informed on policy, security, compliance, and consumer protection changes; participate in branch meetings.
• Flexible hours and availability to work at different branch locations as needed.

Skills

Customer service

Cash handling

Banking knowledge

Sales experience

Education

High School Diploma or GED

Tools

10-key calculator

Computer

Job description

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.

Essential Functions & Responsibilities

25% Member Transaction Processing

• - Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member.
• - Ensure accuracy in all transactions and maintain proper cash and teller drawer management.

25% Product & Service Engagement

• - Engage members to identify opportunities and educate them about Credit Union products and services.
• - Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.

20% Leadership & Team Collaboration

• - Exhibit leadership by setting a positive example for team members.
• - Foster an inclusive work culture that promotes teamwork and collaboration.
• - Encourage mutual support and assistance to ensure the success of the branch.

20% Accuracy & Compliance

• - Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards.
• - Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct.
• - Ensure compliance with all audit requirements and branch employee performance standards.

5% Professional Development & Knowledge

• - Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws.
• - Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.

5% Additional Duties

• - Availability to work flexible hours, including Saturdays, and at different branch locations as needed.
• - Perform all other duties as assigned.

Performance Measurements

See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Knowledge and Skills

Experience

1 to 3 years of related experience in banking, customer service, sales, or cash handling.

Education

A high school diploma or GED is required.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation. Being able to receive constructive feedback and work towards effective change is also a necessity.

Other Skills

• - Proficiency with operating a 10-key calculator and computer.
• - High level of accuracy in data entry and transaction processing.
• - Comfortable using communication tools such as e-mail, Teams, and texting.

Physical Requirements

This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls. Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Mentally, the role demands resourcefulness and problem-solving abilities on occasion, with frequent initiative-taking. The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The normal office environment is free from discomfort due to temperature, dust, noise, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.