Teller II - Tavernier, FL

southstatebank; Islamorada (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SouthState Bank in Tavernier, Florida is seeking a Teller II to manage daily teller duties with accuracy and discretion. You will handle savings/checking transactions, balance cash drawer, and promote bank products while delivering friendly, confidential service.

You'll join a team focused on customer relationships, regulatory compliance, and efficient service in a comfortable branch environment. Prior cash handling and sales experience are preferred, along with strong English communication and

Qualifications

• Cash handling, sales, and customer service experience.
• Proficiency in basic computer skills and English literacy.
• Previous banking experience preferred.

Responsibilities

• Assist customers quickly and confidentially per service standards.
• Process teller transactions for savings, checking, and loans.
• Balance transactions daily and maintain orderly work area.
• Enroll customers in self-service options and explain products.

Skills

Cash handling

Sales

Customer service

English language skills

Education

High School diploma or equivalent

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

SUMMARY/OBJECTIVES

A Teller II has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties: Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks within assigned limits.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.

TELLER II FUNCTIONS

• More than 18 months experience
• Demonstrated expertise in the Teller I job function and demonstrates willingness and ability to perform the duties of the Teller II position
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education : High School diploma or equivalent
• Experience : Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge : Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required

Work Location: 91390 Overseas Hwy Tavernier, Florida 33070

Equal Opportunity Employer, including disabled/veterans.