Teller II

Central Bank; Spirit Lake (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

Central Bank in Spirit Lake, IA is seeking a Teller II to deliver outstanding customer service while accurately processing transactions and supporting account openings. You will engage with customers, listen to their needs, and apply bank policies to everyday service actions.

The role requires at least two years of customer service and cash handling experience, a high school diploma, and the ability to work as part of a team.

Qualifications

• Two years of experience in customer service and cash handling.
• Strong interpersonal and communication skills.
• Ability to follow bank policies and regulatory requirements.

Responsibilities

• Provide courteous, professional customer service and process transactions.
• Accurately balance and reconcile cash drawer daily.
• Cash checks and verify endorsements and IDs.
• Support account opening and maintenance per policy.
• Identify customer needs and cross-sell bank products.
• Maintain accuracy with documentation and records.
• Handle clerical duties and phone inquiries as needed.

Skills

Customer Service

Cash Handling

Communication

Cross-selling

Education

High School Diploma or equivalent

Job description

Position Summary

The Teller II is responsible for providing exceptional customer service by accurately and efficiently processing financial transactions and supporting account opening procedures in accordance with Bank policies. This role demonstrates a higher level of knowledge and experience than Teller I and plays a key part in identifying customer needs, resolving account issues, and cross-selling Bank products and services.

Essential Duties And Responsibilities

Transaction Processing & Customer Service

• Portray a professional company image and engage in courteous, friendly communication with customers
• Actively listen to customer needs to determine appropriate service actions
• Accurately process deposits, withdrawals, payments, and other financial transactions, ensuring adherence to all policies and procedures
• Cash checks and pay out monies after verifying endorsements, available balances, and identification
• Balance and reconcile cash drawer daily using manual and machine methods
• Receive and count daily inventories of cash and drafts
• Monitor branch vault and ATM balances; order or distribute cash to maintain proper levels
• Execute special services such as retirement contributions, night deposits, and mail deposits per Bank policy
• Identify and resolve discrepancies in transactions, maintaining accurate records of all activity

Operational Support

• Perform general clerical duties including typing, filing, and answering a multi-line phone system
• Count, verify, and post incoming armored car deposits
• Compose and mail customer statements and correspondence regarding account discrepancies, maturity notices, or unpaid items
• Support branch operations and staff as needed

Customer Onboarding & Account Services

• Demonstrate proficiency in opening various deposit accounts including savings, checking, and money market
• Maintain compliance with regulatory requirements and Bank policies during account setup
• Conduct customer identification screenings and explain account terms and disclosures
• Provide support for customer account maintenance including changes to personal data, account closures, and service requests
• Explain and promote Bank products and services using a needs-based approach informed by customer data and interaction history
• Analyze customer credit and financial data to determine eligibility for account openings

Additional Responsibilities

• Perform other related duties and responsibilities as assigned by management.

Requirements

Education & Experience

• High School Diploma or equivalency required
• Minimum of two (2) years of experience in customer service/cash handling

Central Bank is an Equal Opportunity Employer.

All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law.

We make all reasonable accommodations to meet the obligations under the Americans with disabilities & t…