Teller I - Riverside

Community-First-Credit-Union-of-Florida; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Community First Credit Union of Florida is seeking a Teller to serve as the first point of contact for members, handling deposits, withdrawals and daily transactions with friendly, accurate service.

You will promote products and services, maintain accuracy in cash handling, and ensure compliance with applicable regulations. The role requires a high school diploma and prior cash-handling or customer-service experience. This position is based in Jacksonville, FL.

Qualifications

• High school diploma or equivalent required.
• Prior cash handling or customer service experience preferred.
• Ability to learn and promote financial products and services.

Responsibilities

• Process deposits, withdrawals, loan payments, cashier checks, credit card and loan advances, travelers checks, transfers, and other routine transactions.
• Follow policies for check cashing, cash ordering, check holds, and verify endorsements and identification to prevent fraud.
• Balance your cash drawer and assist with branch balancing at the end of the day.
• Provide exceptional service by greeting members, answering questions, and directing them to the right department when needed.
• Promote credit union products and services that can benefit members and make their financial lives easier.
• Ensure compliance with all applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and OFAC.

Skills

Attention to detail

Excellent communication

Product knowledge & upselling

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Your Partner in Every Transaction – Building Relationships One Transaction at a Time.

As a Teller at Community First Credit Union, you will be the first point of contact for our members, providing friendly, accurate, and efficient assistance with their everyday financial needs. Beyond handling day-to-day banking needs, you will also introduce members to products and services that can make managing their finances easier and more rewarding.

Major Duties and Responsibilities:

• Accurately process deposits, withdrawals, loan payments, cashier checks, credit card and loan advances, travelers checks, transfers, and other routine transactions.
• Follow policies for check cashing, cash ordering, and check holds, and verify endorsements and identification to prevent fraud.
• Balance your cash drawer and assist with branch balancing at the end of the day.
• Provide exceptional service by greeting members, answering questions, and directing them to the right department when needed.
• Promote credit union products and services that can benefit members and make their financial lives easier.
• Ensure compliance with all applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and OFAC.

Knowledge and Skills:

• Strong attention to detail and commitment to accuracy.
• Excellent communication and listening skills.
• Ability to learn and promote financial products and services.
• High school diploma or equivalent required; prior experience in cash handling or customer service preferred.

ADA Requirements:

Physical Requirements: Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a highschool graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Community First Credit Union is an Equal Opportunity Employer M/F/D/V