Teller (I or Senior) - Abbott

Credit Union 1; Anchorage (AK); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Employee discounts

On-site childcare

Job summary

Credit Union 1 is seeking a friendly Teller at our Abbott Branch (1941 Abbott Rd., Anchorage) to assist members with deposits, withdrawals, and everyday banking needs. You will explain CU1 products, promote services, and maintain accurate cash handling with a focus on security and member satisfaction.

The role requires a high school diploma or equivalent and 6+ months of experience in a financial environment or customer service.

Qualifications

• High school diploma or equivalent.
• Minimum six months of financial institution, cash handling, call center, customer service or sales experience.
• Excellent communication skills to build relationships with members across channels.
• Ability to communicate one-on-one and in groups.
• Calm demeanor when assisting difficult or upset members.

Responsibilities

• Demonstrates ownership of transactions and provides excellent service with every member interaction.
• Assists members with deposits, payments, withdrawals, and transfers.
• Researches and resolves member account issues.
• Maintains thorough documentation for all member transactions.
• Educates members on technologies offered by CU1 (ATM/ITM, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet).
• Explains features and benefits of CU1 products and makes recommendations.
• Balances daily cash and prepares daily summaries.

Skills

Cash handling

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

DocuSign

Online Banking

ATM/ITM systems

Mobile deposit

Job description

• Pay or shift range: $20.52 USD to $27.94 USD
  At Credit Union 1, we are committed to fostering an inclusive, equitable, and transparent workplace. The salary range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. In line with our salary administration policy, starting base salaries for new hires typically fall in-between the minimum and midpoint of the designated pay range.

Description

Credit Union 1 is looking for a member focused Teller to join our team! Our Tellers are the heart of our branches, ensuring warm and positive experiences for every member who walks through our doors. In this role, the Teller will support members with everyday financial needs, answer questions, and guide them toward tools and services that can make their financial lives easier.

If you love working with people, enjoy learning new things, and want to grow your career with an organization that puts community at the center of everything we do, we'd love to meet you.

This position is located at our Abbott Branch ( 1941 Abbott Rd. )

Pay Range:

ESSENTIAL JOB FUNCTIONS:

• Demonstrates ownership of transactions processed and provides excellent service with every member interaction.
• Assists members with a variety of transactions including deposits, payments, withdrawals, and transfers. Provides member service in an efficient, accurate, confidential and professional manner.
• Researches and resolves member account issues.
• Maintains thorough documentation for all member transactions as required by credit union policies and procedures.
• Files documents appropriately in compliance with the credit union’s procedures and retention policy.
• Educates members on technologies offered by the credit union such as ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet etc.
• Explains the features and benefits of credit union products and services to members and makes recommendations that meet their needs.
• Reviews suspicious or unusual transactions and items. Processes transactions within defined transaction limits.
• Maintains up to date knowledge of security procedures and uses sound judgement to identify and deter potential fraudulent requests. Adheres strictly to safety and security policies.
• Effectively performs branch or department opening and closing duties as assigned.
• Prepares and balances daily summary for all cash, checks, and other negotiable instruments, if applicable.

ADDITIONAL REQUIREMENTS:

• Remains up to date and educated on products, services, and marketing promotions to best match the members’ needs.
• Works with Service Manager to develop and improve member service skills focused on excellent service and value.
• Multi-tasks by working with multiple software programs to accurately complete requests, while communicating with members.
• Meets or exceeds individual key performance indicators (KPIs) and contributes to branch or departmental goals and standards.
• Projects a positive and proactive attitude with members and employees consistent with Credit Union 1’s mission and core values to maintain and contribute to a high level of member service.
• Adheres to the credit union’s dress code policy. Professional appearance is required.
• Performs other duties as assigned.

QUALIFICATIONS:

• High school graduate or equivalent
• A minimum of six months of financial institution, cash handling, call center, customer service or sales experience is required.
• Excellent communication skills, with the ability to build relationships with members through all channels.
• Ability to effectively communicate one-on-one and in a group setting.
• Ability to remain calm when helping difficult and/or upset members.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast-paced environment.
• Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC).

BENEFITS AT CU1:
At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally.
Health & Wellness
Credit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health.
Financial Security
Employees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover critical illness, accidents, and hospital indemnity expenses. Employees participate in 401(k) retirement plan with company matching contributions and profit-sharing contributions.
Additional benefits support our employees' lifestyle and family, with generous paid time off, access to CU1's accredited early learning center in Anchorage, Alaska, employee loan and mortgage discounts, education assistance, volunteerism and community engagement opportunities within the communities we serve.

Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled.

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.