Teller I - On Call

southern bank and trust; Plymouth (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Southern Bank and Trust in Plymouth, NC invites applications for a Teller role. You will perform paying and receiving functions for Bank clients, ensuring accuracy and friendly, professional service while adhering to policy guidelines.

Responsibilities include handling deposits, loan payments, negotiable items, and occasional cashier's checks; you will identify customer needs, refer opportunities to specialists, and stay updated on policy changes.

Qualifications

• > Knowledgeable in paying and receiving per bank policy.
• > Ability to process paying and receiving transactions.
• > Knowledge of Southern Bank deposit, checking, and consumer products.
• > Familiarity with applicable regulations and policies.
• > Referral and customer service skills to identify needs.
• > Ability to perform basic math and use the teller platform.
• > Ability to work in a fast-paced environment and stay accurate.
• > Present a professional appearance and demeanor.
• > Ability to stand at the teller window and handle cash items.

Responsibilities

• Manage paying and receiving functions per policy and limits.
• Accept deposits, loan payments, and process negotiable items.
• Represent the bank professionally to customers and non-customers.
• Identify product opportunities and refer to appropriate personnel.
• Stay current on policy and operational procedures.
• Maintain security, cash controls, and currency verification.
• May issue cashier’s checks or process cash-related tasks.
• Coordinate with other departments as needed.
• Handle night deposits and ATM duties as applicable.

Skills

Paying and receiving transactions

Customer service

Bank product knowledge

Regulations & policies

Referral opportunities

Basic math

High-speed environment

Teamwork

Professional demeanor

Cash handling awareness

Cash handling window duties

Education

High School diploma or GED

Six months cash handling experience

Southern Bank computer systems proficiency

Tools

Bank teller software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 1505

Salary Range: $18.00 To $20.33 Hourly

Base Salary: Generally $18.00 to $20.33 per hour

Actual starting base pay will be determined based on several factors including skills, experience, expertise, education and location.

Reports To: Teller Supervisor/Branch Operations Manager/Branch Manager/City Executive

Indirectly Reports To: Area Operations Manager/City Executive

Reports To This Position: None

FLSA Status: Non-Exempt

Role Summary:

Perform paying and receiving function for Bank clients according to Southern Bank service standards, while meeting or exceeding Bank transaction standards, procedures and policy guidelines. Also responsible for identifying customer need opportunities for Bank service offerings, and referring clients to appropriate specialist personnel.

Specific Job Functions (Duties/Responsibilities):

• Manage paying and receiving function per Bank policy and assigned limits. Accept deposits, loan payments, process negotiable items of various types, and disburse funds from accounts.
• Represent Bank to customers and non-customers in a friendly, courteous and professional manner, and provide prompt, efficient and accurate service.
• Possess conversational knowledge of all Bank services and products. Able to identify and discuss product or service opportunities/needs with customers, and refer to appropriate personnel.
• Stay current on policy and procedural issues and adhere to Bank policy for all transactions and/or seek appropriate approval for any exceptions.
• Manage and maintain Bank security, cash controls and cash level limits per Bank policy. Review negotiable items for counterfeit/fraud. Verify coin and currency for distribution.
• May issue Cashier’s Checks, Gift cards, or process stop payments or Cash Advances.
• May contact other departments/branches for information to help customers.
• May process night deposit bags, maintain ATM, and other related paying and receiving duties, in addition to managing personal teller window.

JOB REQUIREMENTS:

Knowledge/Skills/Abilities Required:

• Knowledgeable and proficient in paying and receiving role.
• Ability to identify and process paying and receiving transactions per Southern Bank policy.
• Knowledge of all Southern Bank deposit, checking, and consumer products.
• Working knowledge of all role appropriate regulations and policies.
• Referral and Customer Service Skills - knowledge of Bank products and services, sufficient to identify and discuss customer and prospect needs, and/or refer qualified business opportunities.
• Ability to perform basic math and operate Bank’s teller platform program.
• Ability to work in a high speed environment while concentrating on transaction details.
• Ability to work and get along well with others. Ability to remain calm and pleasant at all times, and if possible be a calming influence.
• Focus/desire to provide excellent customer service.
• Ability to adhere to procedures and policies to ensure operational efficiency and regulatory compliance.
• Present a professional, business-like manner and appearance.
• Ability to stand at teller window, converse with customers, manage paper items accepted and disbursed and move/retrieve coin and currency between teller window and vault.

Education/Experience Requirements:

• High School degree or GED.
• Six months previous cash handling experience required.
• Proven ability to be both personable and detailed.
• Capable user of Southern Bank computer systems and technology.