Teller I

Rogue Credit Union; Redding (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Rogue Credit Union is hiring a front-line teller to accurately process member transactions, answer questions, and provide exceptional service in a busy lobby or over the phone.

The role emphasizes cash handling, balance accuracy, cross-selling products, and teamwork across branches, with a flexible schedule including Saturdays as needed.

Qualifications

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Good communication and listening skills; ability to multi-task, operate 10 key calculators, must have good computer and keyboarding, and cash handling skills.

Responsibilities

• Receives and accurately processes member financial transactions, including deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes, etc.
• Responds to members' requests, problems, and complaints, directing to proper person as needed.
• Collaborates with other departments/branches to maintain unsurpassed service.
• Cross-sells Rogue Credit Union products and services to meet members' needs.
• Maintains and balances cash drawer and daily transactions, ATMs, vaults, and related equipment; completes opening/closing duties.
• Performs other duties as needed or assigned.

Skills

Cash handling

Communication

Multi-tasking

Keyboarding

10-key calculator

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Computer basics

Job description

Role

Accurately processes financial transactions and provides information to members in the lobby and/or by telephone. Provides friendly, helpful, and confidential assistance to members while ensuring a positive experience and minimizing wait time. Creates loyal members by delivering Rogue's Service Promises, exhibiting Rogue Service Standards, and delivers unsurpassed member service to every member every moment.

Essential Functions & Responsibilities

50% Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes etc., as directed. Demonstrates a basic understanding of financial transactions and processes. Possesses knowledge of Rogue's products and services.

15% Responds to member's requests, problems, and complaints, and/or directs members to the proper person for specific information and assistance. Demonstrates ownership and follow through with all member requests.

10% Collaborates with, and assists, other departments/branches to maintain unsurpassed service across all areas of the credit union.

10% Promotes a culture of deepening participation by effectively cross selling credit union products and services to meet the member's needs.

10% Accurately maintains and balances cash drawer and daily transactions, ATM's, vault, cash/coin vaults, dispense machines, etc. Completes branch specific opening and closing duties.

5% Proactively performs other duties as needed or assigned.

Knowledge and Skills

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills: Good communication and listening skills: ability to multi-task, operate 10 key calculators, must have good computer and keyboarding, and cash handling skills. Must demonstrate attention to detail and accuracy in their work.

Physical Requirements: Some lifting required (up to 30 pounds), continuous standing and walking. Finger dexterity. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment: Normal workday with occasional overtime. Will require working Saturdays and a rotating, flexible schedule. Exposed to potentially hazardous conditions, i.e., robbery. Travel to other Rogue Credit Union regions may be required.

Disclaimer

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call [phone].

This Job Description is not a complete statement of all duties and responsibilities comprising the position.