Teller I

Great Southern Bank; Nixa (MO); On-site; USD 30,000 - 40,000; Part time

Job summary

Join an established industry player dedicated to customer service excellence! This role offers a unique opportunity to engage with customers, providing essential banking services in a supportive environment. As a key team member, you'll handle transactions, maintain cash security, and ensure compliance with banking regulations. With a commitment to diversity and inclusion, this organization values every team member's contribution. If you're looking for a rewarding position in banking, this could be the perfect fit for you!

Qualifications

• Customer service experience with a focus on banking services.
• Proficiency in basic computer operations and software applications.

Responsibilities

• Provide excellent customer service and process financial transactions accurately.
• Balance daily transactions and maintain security of cash.

Skills

Customer Service

Cash Handling

Basic Data Entry

Communication

Basic Arithmetic

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked in the top ten in Forbes Best Banks four years in a row. Join our team of customer service experts today!

General Description

Provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Delivers exemplary customer service. Processes a variety of financial transactions accurately and efficiently. Maintains security of assigned cash, balancing each day's transactions and verifying cash totals.

Essential Duties and Responsibilities

1. Customer Service & Representation: Represents the bank courteously and professionally; knowledgeable of the 5 Winning Ways of Customer Service and applies them daily. Meets or exceeds Secret Shop score expectations. (Approx. 20%)
2. Product Referrals: Has basic knowledge of bank services and products; refers customers appropriately. Meets referral expectations and uses CRM program consistently and accurately. (Approx. 20%)
3. Cash Handling & Balancing: Balances daily transactions, verifies cash totals, and documents discrepancies. Meets balancing expectations. (Approx. 20%)
4. Transaction Processing: Processes transactions efficiently and accurately, meeting error expectations. (Approx. 15%)
5. Security & Confidentiality: Maintains confidentiality of customer information, security codes, and ensures compliance with security policies. Attends annual BSA and Security training. (Approx. 10%)
6. Policy Compliance: Ensures adherence to bank policies, procedures, and banking regulations. (Approx. 15%)
7. Attendance & Communication: Maintains reliable attendance, punctuality, and professional appearance. Communicates clearly via various channels, adhering to all policies and regulations including BSA/AML.
8. Additional Duties: Performs other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED
• 0 to 6 months of related experience or training
• Prior banking or cash handling experience preferred
• Proficiency with desktop/laptop computers, basic operating systems, and specialized software
• Basic data entry skills, familiarity with PowerPoint, Excel, and Word
• Ability to perform basic arithmetic operations

At Great Southern Bank, we are willing to accommodate reasonable requests. If you need assistance during the application process (completing applications, interview prep, etc.), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably regardless of race, color, sex, religion, national origin, age, disability, veteran status, gender identity, sexual orientation, pregnancy, or any other legally protected status.

Work hours: Monday - Friday 7:00 AM - 7:00 PM; Rotating Saturday 8:00 AM - 12:00 PM

Total Hours: 15-25

Location Code: 5405

Job Code: BCGSB