TELLER I

HRB:15998:26862; Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Traditional Bank is seeking a customer service associate in Frankfort, KY to manage daily financial transactions and build strong customer relationships. You will explain products, assist with online and mobile banking, and ensure compliance with banking standards.

The role requires basic math, confidentiality, and the ability to work Saturdays across market locations. Join a team focused on accuracy, courtesy, and cross-selling across checking, savings, and card services.

Qualifications

• High school diploma or equivalent.
• Interpersonal skills to build courteous customer relationships.
• Basic math to balance a cash drawer accurately.
• Basic PC skills for daily duties and data entry.
• Ability to maintain confidentiality and exercise good judgment.
• Work well under pressure and meet deadlines.
• Team player willing to work at all market locations as needed.
• Saturday availability as required.

Responsibilities

• Greet customers courteously and uphold service standards (TTE).
• Cross-sell bank products and services to clients (TTE).
• Ask for referrals and provide supporting materials at interactions (TTE).
• Explain policies and procedures affecting customers clearly.
• Explain Traditional Bank products: checking, savings, mobile/online banking, cards.
• Research and resolve product/service issues for customers.
• Support other departments to meet customer needs.
• Process daily transactions in branch and drive-up: deposits, cashing, checks, official checks, etc.
• Handle loan payments, safe deposit box fees, and card payments.
• Maintain cash drawer and scan work into remote capture system.
• Balance ATM when needed; assist with coin counter, vault duties, and debit cards.
• Address customer inquiries about accounts and online banking (FXIM).
• Adhere to BSA and audit standards and complete required compliance training.

Skills

Customer service

Cross selling

Policy explanation

Regulatory knowledge

Issue resolution

Communication

Education

High school diploma

Job description

Build and maintain strong customer relationships through accurate and efficient management of daily transactions. Assess customer needs and provide information about additional products and services. Adhere to fraud prevention and audit standards as it relates to all transactional, operational, customer service and regulatory duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Greets all persons in a friendly, courteous manner and consistently demonstrates Traditional Bank service standards. (TTE)
• Responsible for cross selling of bank products and services. (TTE)
• Consistently ask for customer referrals and offer supporting materials at all customer interactions. (TTE)
• Ability to understand and explain policies and procedures that affect customers.
• Knowledge of and ability to explain Traditional Bank products and services including checking and savings, mobile banking, online banking and credit cards. (TTE)
• Ability to research, resolve and communicate helpful information related to products and service issues presented by customers.
• Support of other Traditional Bank departments in fulfilling customer needs.
• Executes daily banking transactions in branch and through drive-up banking including but not limited to customer deposits, check cashing, issuing official checks, change orders, redeeming savings bonds and assisting customers with access to safe deposit box.
• Processes customer payments including loan payments, safe deposit box fee payments, credit card payments.
• Maintain cash drawer daily; scan work into remote capture system.
• As needed balance and maintain ATM, assist with coin counter, perform vault duties, and issue debit cards.
• Ability to manage customer inquiries related to checking, savings and other accounts.
• Ability to research and identify customer issues in online banking. (FXIM)
• Upholds all regulatory standards as outlines by BSA department including but not limited to holds, CTR's and OFAC.
• Adhere to audit standards as outlines by branch administrator and Banking Center Manager.
• Completes all online compliance training as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. High school diploma or equivalent.
2. Interpersonal skills necessary to establish a courteous and friendly relationship with customers and the ability to interact effectively with work group.
3. Basic math skills to maintain and balance a cash drawer with accuracy.
4. Basic P.C skills necessary to operate a computer display station required in daily duties.
5. Ability to exercise confidentiality and exercise good judgement in decision making.
6. Ability to work under pressure and time constraints.
7. Must be a team player.
8. Must be willing to work at all market locations as needed.
9. Must be available to work on Saturday.

PHYSICAL DEMANDS...

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee must be able to use keyboard/mouse, and communicate with employees. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.