Teller I

Southern Bank And Trust; Elizabeth City (NC); On-site; USD 37,000 - 42,000; Full time

Job summary

Southern Bank And Trust in Elizabeth City, NC, is seeking a Teller to perform paying and receiving functions for bank clients in line with service standards.

You will identify customer needs, refer opportunities to specialists, and ensure accuracy and compliance while handling deposits, payments, and cash. This role requires a High School diploma and cash-handling experience; local operations support and friendly service are essential.

Qualifications

• High School degree or GED is required.
• Six months cash handling experience required.
• Personable and detail-oriented, with strong accuracy.
• Proficient with bank computer systems and technology.

Responsibilities

• Manage paying and receiving function per Bank policy and limits.
• Accept deposits, loan payments, negotiable items, and disburse funds.
• Provide friendly, courteous, and professional service to customers.
• Identify product or service opportunities and refer to specialists.
• Adhere to policy and procedural guidelines; obtain approvals for exceptions.
• Maintain cash controls and security according to policy; check for counterfeit items.
• Handle night deposit bags, ATM duties, and related paying/receiving tasks.

Skills

Paying and receiving operations

Customer service focus

Bank product knowledge

Regulatory compliance awareness

Cash handling

Mathematical proficiency

Team collaboration

Professionalism

Attention to detail

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Policy Clerical Elizabeth City, Elizabeth City, NC, US

3 days ago Requisition ID: 1507

Salary Range: $37,440.00 To $42,279.00 Annually

Base Pay for this position is generally between $37,440.00 and $42,279.00 annually.

Actual starting base pay will be determined based on several factors including skills, work experience, expertise, education and location.

Reports To: Branch Operations Manager/Branch Manager/City Executive

Indirectly Reports To: Area Operations Manager/City Executive

Reports To This Position: None

FLSA Status: Non-Exempt

Role Summary:

Perform paying and receiving function for Bank clients according to Southern Bank service standards, while meeting or exceeding Bank transaction standards, procedures and policy guidelines. Also responsible for identifying customer need opportunities for Bank service offerings, and referring clients to appropriate specialist personnel.

Specific Job Functions (Duties/Responsibilities):

• Manage paying and receiving function per Bank policy and assigned limits. Accept deposits, loan payments, process negotiable items of various types, and disburse funds from accounts.
• Represent Bank to customers and non-customers in a friendly, courteous and professional manner, and provide prompt, efficient and accurate service.
• Possess conversational knowledge of all Bank services and products. Able to identify and discuss product or service opportunities/needs with customers, and refer to appropriate personnel.
• Stay current on policy and procedural issues and adhere to Bank policy for all transactions and/or seek appropriate approval for any exceptions.
• Manage and maintain Bank security, cash controls and cash level limits per Bank policy. Review negotiable items for counterfeit/fraud. Verify coin and currency for distribution.
• May issue Cashier’s Checks, Gift cards, or process stop payments or Cash Advances.
• May contact other departments/branches for information to help customers.
• May process night deposit bags, maintain ATM, and other related paying and receiving duties, in addition to managing personal teller window.

JOB REQUIREMENTS:

Knowledge/Skills/Abilities Required:

• Knowledgeable and proficient in paying and receiving role.
• Ability to identify and process paying and receiving transactions per Southern Bank policy.
• Knowledge of all Southern Bank deposit, checking, and consumer products.
• Working knowledge of all role appropriate regulations and policies.
• Referral and Customer Service Skills - knowledge of Bank products and services, sufficient to identify and discuss customer and prospect needs, and/or refer qualified business opportunities.
• Ability to perform basic math and operate Bank’s teller platform program.
• Ability to work in a high speed environment while concentrating on transaction details.
• Ability to work and get along well with others. Ability to remain calm and pleasant at all times, and if possible be a calming influence.
• Focus/desire to provide excellent customer service.
• Ability to adhere to procedures and policies to ensure operational efficiency and regulatory compliance.
• Present a professional, business-like manner and appearance.
• Ability to stand at teller window, converse with customers, manage paper items accepted and disbursed and move/retrieve coin and currency between teller window and vault.

Education/Experience Requirements:

• High School degree or GED.
• Six months previous cash handling experience required.
• Proven ability to be both personable and detailed.
• Capable user of Southern Bank computer systems and technology.