Teller I

Latino-Community-Credit-Union; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employer-paid medical insurance

401(k) with company match

Life and disability insurance

Paid time off

Job summary

Latino Community Credit Union in Charlotte, NC seeks a Bilingual Teller I eager to learn and grow. This role delivers front-line service and handles transactions with accuracy, following credit union policies.

Responsibilities include cash deposits, withdrawals, loan payments, and receipts; strong English/Spanish communication; promote products; balance cash drawer; and support branch operations in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Six months of work experience preferred.
• Excellent verbal and written English and Spanish.
• Ability to accurately count cash and handle figures.
• Strong relationship-building and member service skills.
• Ability to promote credit union products and services.
• Proficient with Microsoft Office and basic computer skills.
• Physically able to stand and lift up to 35 pounds.

Responsibilities

• Perform transactions including cash receipts, deposits, withdrawals, and loan payments with accuracy.
• Balance cash drawer and maintain accurate records.
• Provide a positive member experience and resolve issues.
• Promote and cross-sell credit union products and services.
• Maintain teller station organization and participate in branch tasks.

Skills

Bilingual communication

Cash handling

Customer service

Problem solving

Education

High School diploma or GED

Tools

MS Office

Job description

Description

LCCU is looking for a Bilingual Teller who is willing to learn and grow with the organization. The Teller I provides quality, front line service to members, and includes transactional duties, maintaining accurate transactional records, and provides payment services in accordance with credit union policies and procedures.

Transactions: Performs transactions, including receipt of cash and check deposits, processing withdrawals, and loan payments with accuracy.

• Receives checks and cash for deposit, verifies amounts, and enters transaction into the appropriate system.
• Receives mortgage, consumer loan, and other payments; ensures payments match balances due, registers payments and generates receipts.
• Maintains working knowledge of related policies and procedures, rules, and regulations for the teller area.

Member Service: Provides a positive member experience through quality service in the performance of transactional duties, problem resolution, and offering solutions based on member needs.

• Greets and welcomes members in a courteous, professional manner, providing prompt, accurate, and efficient service.
• Learns and applies LCCU service model concepts consistently in interactions with members.
• Is knowledgeable of the promotional and other credit union products and services available to the membership.
• Promotes other credit union products and services

Administration: Maintains work and teller stations organized, performs accurate balancing procedures and other tasks.

• Balances cash drawer and coin sorter at appropriate intervals and at the end of the shift.
• Performs other duties as needed and participates in community events.
• Moves to and changes branches within the region as needed.

Requirements

• High School diploma (or GED) required; six months of work experience preferred.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to accurately count/handle cash and calculate figures and amounts such as discounts and interest.
• Aptitude for building relationships, quality member service, and ability to resolve member issues.
• Ability to promote the credit union and its products and services.
• Demonstrated organizational skills, and ability to perform efficiently in a fast-paced, multi-task environment.
• Proficiency in Microsoft Office and other computer software, including email functions.
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency.

Benefits: We provide a challenging and friendly work environment as well as a competitive salary and benefits package including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer paid life and disability plan and generous paid time off to maintain a healthy work/life balance.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Latino Community Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.