Teller I

Investar Bank National As; Alexandria (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Investar Bank National As is seeking a Full Time Clerical employee in Alexandria to handle routine branch and customer services tasks. The role includes processing deposits, cash handling, and assisting customers with various banking needs.

The ideal candidate will have strong math and communication skills, be proficient with computer software, and maintain accuracy in daily cash handling while promoting bank services and maintaining customer relations.

Qualifications

• High school diploma or GED.
• Minimum 6 months cash handling experience in a customer service environment.

Responsibilities

• Receives deposits and processes cash handling tasks with proper documentation.
• Cashes checks and processes withdrawals.
• Balances cash and ensures accuracy with daily reconciliation.
• Promotes bank products and services to customers.
• Assists customers with account opening and inquiries.
• Answers phones and directs inquiries to the appropriate staff.
• Maintains compliance with laws and bank policies.
• Performs night depository duties and other duties as assigned.

Skills

Computer literacy

Typing skills

Basic math

Verbal & written communication

Organizational skills

Time management

Customer service

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Alexandria, Alexandria, AL, US

16 days ago Requisition ID: 1637

Job Function

Performs routine and intermediate branch and customer services duties. Accepts retail and commercial checking and savings deposits, processes loan payments, cashes checks and savings withdrawals and assists with night depository duties. Promotes business by maintaining good customer relations and referring customers to appropriate staff for new services.

Job Responsibilities

Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.

Cashes checks, savings withdrawals and makes cash advances.

Confirms all necessary documents are properly authorized, are in proper form and are within authorized limits.

Makes decisions when questionable items are presented for cashing.

Assists with night depository duties to include such duties as logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.

May assist in opening/closing the vault daily and balancing vault currency and coin.

Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their needs while referring customers to appropriate staff as needed.

Establishes proper identification of new customers and determines need and extent of reference investigation.

Balances cash drawer daily and verifies cash being returned to the vault.

Answers telephones and directs callers to proper Bank personnel.

Provides effective customer service and assists in resolving problems within given authority.

Performs safe deposit duties by controlling access, assisting customers and processing affiliated reports.

Operates personal computer to process account activity, determine balances, and resolve problems within given authority.

Performs other such duties including but not limited to issuing official checks/traveler’s checks, receives/processing stop payment and hold orders, and accepting loan, installment and collection payments.

Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.

Performs all other duties as assigned.

Education and Related Experience

• High school diploma or general education degree (GED).
• Minimum 6 months previous experience in cash handling in customer service environment required.

Skills and Abilities

• Intermediate skills in computer terminal and personal computer operation; host computer system; and word processing, spreadsheet and account opening software programs.
• Intermediate typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to work with general supervision while performing duties.

Working Conditions and/or Physical Requirements

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required performing the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.