Teller - Greenway Fry's

Desert-Financial-Credit-Union; Surprise (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Desert Financial Credit Union in Surprise, AZ is seeking a Teller who provides accurate, courteous service while handling member transactions and promoting digital options. You will engage with members to understand needs, refer appropriate products, and maintain data integrity in a dynamic branch setting.

The role requires 1+ years in Sales and Service, cash handling experience, and a High School diploma or GED; Notary and NMLS certifications are a plus.

Qualifications

• 1+ years of experience in Sales and Service required.
• Previous experience with cash handling preferred.
• Notary – State Certification within 30 days preferred.
• High School Diploma or GED required.

Responsibilities

• Build trusted member relationships by welcoming members to the branch and managing lobby traffic.
• Process member transactions (deposits, withdrawals, check payments, account servicing) accurately and securely.
• Engage in consultative conversations to identify member needs and submit qualified referrals.
• Promote digital tools and CRM usage to complete transactions and encourage self-service adoption.
• Support branch goals through coaching, feedback, and cross-training opportunities.
• Perform other duties as assigned.

Skills

Sales & service experience

Cash handling

Attention to detail

Communication

Education

High School diploma or GED

Notary license within 30 days (preferred)

NMLS certification (preferred)

Job description

Tellers contribute to the success of the credit union and its members by delivering accurate, efficient, and exceptional service experiences. They focus on service excellence and financial wellbeing by building trust through member transactions, handling cash responsibly, and engaging in basic consultative conversations to identify member needs. Tellers exemplify Desert Financial’s dedication to outstanding service by performing every transaction with precision, adhering to operational and compliance standards, and providing courteous, solutions-oriented support to every member. As key members of the branch team, they build foundational knowledge of credit union products and services while developing the skills to support members’ financial wellbeing, promote self-service adoption, and maintain a welcoming, inclusive branch environment.

What you will do here:

Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.

Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care. Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.

Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships.

Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement.

Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals.

Other duties as assigned.

What you will need:

High School Diploma or GED required.

1+ years of experience in Sales and Service required.

Previous experience with cash handling preferred.

Demonstrates a high level of accuracy and focus in processing transactions, maintaining records, and adhering to procedures; recognizes and resolves discrepancies proactively required.

Displays genuine care, patience, and professionalism in every interaction; recognizes member emotions and responds appropriately to build trust and strengthen relationships required.

Adapts quickly to evolving processes, technologies, and priorities while maintaining a positive and solutions-focused mindset in a fast-paced, dynamic environment required.

Communicates clearly and confidently; actively listens to understand member needs and convey information accurately required.

Contributes positively to branch goals through teamwork, communication, and shared accountability; supports peers and fosters a cooperative, inclusive environment required.

Demonstrates comfort with technology and eagerness to learn new systems or tools; embraces ongoing feedback and professional growth opportunities required.

Notary – State Certification within 30 days preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Preferred

NMLS

NOTARY

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.