Teller - Full-Time

Members 1st Federal Credit Union; Lancaster (Lancaster County); On-site; USD 20,000 - 29,000; Full time

Job summary

Members 1st Federal Credit Union in Lancaster, PA is seeking a Teller to process member transactions with accuracy and efficiency while upholding our service standards.

The role supports sales goals by identifying member needs and educating them on products and services, with opportunities for advancement within teller levels.

This position requires strong communication, basic PC skills, and the ability to work extended hours, including evenings and weekends, at our Lancaster branch.

Qualifications

• 0-1 year of progressive retail financial or customer service experience
• Minimum of 3 years of retail banking or credit union experience including cash handling and customer service
• Minimum of 2 years of experience identifying and promoting products and services to meet member needs

Responsibilities

• Provide accurate and efficient processing of members' financial transactions.
• Balance end-of-day procedures and maintain accurate record keeping of member accounts.
• Educate members on Credit Union products and services and promote branch offerings.

Skills

Decision making

Communication

Interpersonal skills

Credit union products knowledge

PC literacy

Education

High school diploma or equivalent

Tools

PC software

Job description

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

The purpose of the Teller position is to provide accurate and efficient processing of members' financial transactions to ensure high levels of member satisfaction and to maintain accurate record keeping of member accounts. This role contributes to sales goal attainment for department and organization goals, primarily by identifying members’ product and service needs. Learned established processes and procedures provide a prescribed list of solutions for any member issues encountered. With no budgetary responsibilities, this role provides banking services, facilitates member transactions, promotes Members 1st and its services/customer service and supports general branch office operations and processing. This position has moderate supervision of work and conducts various member account transactions, educates members on Credit Union products and Services, performs balancing procedures and end of day procedures.

Skills

• Decision making requires the ability to choose from options outlined in established procedures
• Normal courtesy and tact
• Good communication and interpersonal skills
• Thorough knowledge of credit union products, services, policies and procedures
• Familiarity with PCs and applicable software

Preferences

• None

Core Competencies

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

Working Conditions/Physical Demands

• Ability to communicate effectively in English, both orally and in writing
• Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Sufficient manual skill for operation of PC keyboard and other standard office equipment.
• Ability to stand or sit for extended time periods
• Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications

Requirements to be considered for Teller I Level: 0-1 year of progressive retail financial or customer service experience Requirements to be considered for Teller III Level: Minimum of 3 years of retail banking or credit union experience including cash handling, customer service experience, and an understanding of financial services regulatory policies and compliance Minimum of 2 years of financial experience identifying and promoting products and services to meet member/customer needs

Does this position require a valid Drivers License?

No

Education Level

General and business knowledge equivalent to a high school diploma

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you - personally and professionally

Equal Opportunity Employer

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The Minimum Salary For This Position Is

$17.50+/hr