Teller - Full-time

Northwest Bank; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank is seeking a Teller for our Erie, PA location to provide outstanding customer service, process transactions, and identify referral opportunities. You will learn bank products, maintain accuracy in cash handling, and support branch operations as part of a collaborative team.

As a Northwest Teller, you will greet customers, resolve issues, and promote financial wellness through service excellence. Evening hours and weekend availability may be required to meet branch needs.

Qualifications

• High school diploma or equivalent preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Identify referral opportunities and contribute to sales goals.
• Assist customers with questions and problems, referring complex requests to the appropriate team member.
• Greet customers and take ownership to resolve issues or concerns.
• Balance teller drawer daily and assist in office meetings and dual control balancing of vault/ATM as needed.
• Deliver exceptional customer experience in person, over the phone, and via email communications.
• Adhere to security and dual-control procedures and Northwest policies.

Skills

Customer service

Cash handling

Problem solving

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Job Description

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

PA0123 Erie - West 26th Street

Description

Job Description

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

Essential Functions

• Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals


• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.


• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns


• Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed


• Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.


• Exceptional delivery of our 5 Culture Promises


• Complete educational training as assigned and self-educate using bank designed programs and applications


• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings


• Knowledge and adherence to all security and dual control processes


• Responsible to participate in branch opening and closing tasks as needed


• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures


• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed


• Work evening hours and weekends as scheduled, assigned, or necessary


• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations


• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency


• Work as part of a team


• Work with on-site equipment

Knowledge, Skills, & Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions


• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written


• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information


• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information


• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas


• Knowledge of computers and the Teller System

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or equivalent preferred

Work Experience

• Customer service experience preferred


• Cash handling experience preferred


• Banking and/or retail experience preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.