Teller - Full-time

Northwest Bank; Erie (Erie County); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

Northwest Bank in Erie (PA) seeks a friendly Teller to join our retail team, delivering exceptional service, accurately processing transactions, resolving issues, and educating customers about our products and digital offerings.

You will balance cash drawers, assist customers, participate in meetings, and follow security, compliance and dual-control procedures while promoting financial wellness through a positive in-branch experience.

Qualifications

• Excellent customer service and problem-solving skills are required.
• Cash handling experience is preferred.
• Banking/retail experience is preferred.
• High school diploma or equivalent is preferred.

Responsabilités

• Assist customers with questions and resolve problems.
• Balance teller drawer daily and participate in office meetings.
• Deliver exceptional customer experience in person, over the phone, and via email.
• Ensure compliance with security and dual-control procedures.
• Refer customers to appropriate team for complex requests.

Connaissances

Customer service

Cash handling

Banking knowledge

Computers and Teller System

Communication

Formation

High School Diploma or equivalent

Outils

Teller System

Microsoft Office

Description du poste

PA0123 Erie - West 26th StreetJob DescriptionDESCRIPTIONNorthwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.ESSENTIAL FUNCTIONS:Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goalsAssist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.Actively engage with and greet customers and take ownership to resolve any customer issues or concernsBalance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as neededDeliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.Exceptional delivery of our 5 Culture PromisesComplete educational training as assigned and self-educate using bank designed programs and applicationsHave general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offeringsKnowledge and adherence to all security and dual control processesResponsible to participate in branch opening and closing tasks as neededProtect the bank from unnecessary risk by following compliance, risk, and operational proceduresWork as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as neededWork evening hours and weekends as scheduled, assigned, or necessaryEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentKNOWLEDGE, SKILLS, & ABILITIES:Ability to establish effective working relationships among team members and participate in solving problems and making decisionsAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasKnowledge of computers and the Teller SystemQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:High School Diploma or equivalent preferredWork Experience:Customer service experience preferredCash handling experience preferredBanking and/or retail experience preferredAll applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.