Teller - Full Time

Northwest Bank; Bellevue (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Job summary

Northwest Bank is seeking a Teller to be the face of our Bellevue branch, delivering exceptional customer service, handling transactions, and resolving issues. You will greet customers, balance the till, and support the team while promoting financial wellness and our product offerings.

Evening and weekend hours may be required, and prior banking or retail experience is valued. Join a trusted community bank where you help customers with transactions, educate them on digital tools, and refer

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.
• Strong communication and problem-solving abilities.
• Teamwork and reliability in a fast-paced branch setting.

Responsibilities

• Assist customers with questions, resolve problems, and refer complex requests to the appropriate team member.
• Balance teller drawer daily and participate in office meetings and vault/ATM balancing.
• Deliver exceptional customer experience in person, over the phone, and via email.
• Identify referral opportunities and support sales and financial wellness goals.
• Follow security, compliance, and operational procedures; support branch opening/closing tasks.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Teller System

Job description

PA0258 Bellevue

Job Description

DESCRIPTION

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

ESSENTIAL FUNCTIONS

• Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals
• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
• Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.
• Exceptional delivery of our 5 Culture Promises
• Complete educational training as assigned and self-educate using bank designed programs and applications
• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
• Knowledge and adherence to all security and dual control processes
• Responsible to participate in branch opening and closing tasks as needed
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
• Work evening hours and weekends as scheduled, assigned, or necessary
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Knowledge of computers and the Teller System

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or equivalent preferred

Work Experience

• Customer service experience preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.