Teller FT-Chandler

First Credit Union; Chandler (AZ); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

First Credit Union in Chandler, AZ is seeking a part of our Teller team to deliver exceptional member service across in-person, phone, and digital channels. You will perform routine transactions, build member relationships, and promote credit union services while upholding policy and security standards.

The ideal candidate has a high school diploma, customer service experience, and strong numeracy. Flexibility to work within a Monday–Friday schedule and periodic travel to other FCU locations is

Competenze

• High school diploma or equivalent.
• Customer service experience.
• Multi-lingual capabilities including Spanish are a plus.

Mansioni

• Welcome members with a friendly, professional approach and provide timely, accurate service.
• Receive/check deposits, cash, and checks; enter transactions accurately into system records.
• Cash share drafts and withdrawals; verify identifications and balances.
• Promote and cross-sell credit union services such as electronic services, cards, accounts, and loans.
• Maintain knowledge of all credit union products and relevant policies and procedures.
• Process payments and issue receipts; reconcile cash drawer daily and resolve discrepancies.
• Assist with opening and closing procedures and adhere to security controls.
• Conduct outbound follow-ups for cross-sell opportunities and member engagement.

Conoscenze

Customer service

Strong numeric ability

Attention to detail

Computer proficiency

Teamwork

Formazione

High school diploma or equivalent

Descrizione del lavoro

We are proud of our history! Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success. We've been committed to helping people do cool things like establish credit, finance their first car and even learn how to balance a checkbook for a really long time well, since 1929 anyway. How cool is that? Were proud that we are Arizona's FIRST credit union and were still as dedicated to delivering quality products and services to our members now as we were back then. Our commitment to creating a People Helping People culture is as strong as ever.

We are looking for people who enjoy helping others, building relationships, crave a culture of mutual support and want to strengthen our team with their unique qualities. Become part of the First Credit Union team by applying for our Teller opportunity.

Perform a comprehensive range of transactional duties to serve members across all channels— in-person, phone, and digital solutions. Build new member relationships while strengthening existing ones to create an exceptional member experience. Accurately maintain financial records and provide a variety of member savings, share draft/checking and credit account transactions in accordance with credit union policies and procedures. This role requires strong communication skills to effectively engage with prospective and current members, while positively representing the credit union and consistently demonstrating our FIRST values.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Welcome members to the credit union with a friendly, respectful, and professional approach, providing timely, accurate, and efficient service to ensure a positive experience.
2. Receive and process share drafts, checks, and cash for deposits into member accounts. Verify amounts, ensure proper endorsement, and accurately enter transactions into system records. Provide support with mail and email transactions as needed.
3. Cash share drafts/checks, process withdrawals, and disburse funds after verifying member identification and account balances.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services along with comprehensive knowledge on all related policies, procedures, rules and regulations, including robbery procedures.
5. Promote, explain, refer, and cross-sell other credit union services such as electronic services, credit and debit cards, accounts, and loans.
6. Receive/process consumer loan, credit card, home loan, and other payments, and ensure the payments match balances due and are accurate when posting to the system. Generate/provide member receipts.
7. Place holds on accounts for uncollected funds.
8. Prepare, count, and package coin and currency for courier shipment.
9. Reconcile cash drawer or recycler at the end of each day by comparing the physical cash total to the computer-generated balance sheet. Investigate and resolve any discrepancies and promptly report any unresolved differences to the manager.
10. Process night drop & mail deposits/payments daily to member accounts, ensuring all information is accurately recorded in accordance with established policies and procedures.
11. Assists in completing daily opening and closing procedures to ensure security and compliance with established polices.
12. Conduct outbound communication with existing members for follow-up, cross-sell opportunities, promotional offers, and campaign engagement.
13. Scan daily work, perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments.
14. Ensure teller station is properly stocked with necessary supplies to support efficient daily operations.
15. Troubleshoot and resolve member concerns in a timely manner.
16. Ensure compliance with all internal controls and established policies and procedures.
17. Complete required training curriculum as identified by management and/or Organizational Development to attain Member Service Representative title within expected time frame.
18. Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Competencies

1. Outstanding member service orientation.
2. Strong numeric ability.
3. Accuracy and attention to detail.
4. Computer proficiency.
5. Stress management/composure.
6. Good listening and communication skills.
7. Honesty and integrity.
8. Teamwork.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a branch setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, cash recyclers, ATM, Instant Issue, cash advance machines, multi-function machines, and video. Physical presence in the branch setting is required.

Physical Demands

This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.

Position Type/Expected Hours of Work

Ability to work flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m.

Travel

Periodic travel to other FCU locations may be required.

Qualifications

Required Education and Experience

1. High school diploma or equivalent.
2. Customer service experience.

Preferred Education and Experience

1. Previous cash handling experience.
2. Previous experience with a credit union highly desirable.

Additional Eligibility Qualifications

1. Multi-lingual capabilities to include Spanish are a plus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.