Teller - Floater

Frost; Grapevine (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Tuition reimbursement

Health and wellness programs

Referral bonus

Job summary

Frost in Grapevine, TX is seeking a thoughtful Teller to be the first point of contact for customers and to uphold trust, integrity, and relationships. You will process teller transactions, maintain cash security, and promote Frost’s banking experience with empathy and accuracy.

Join a long-standing Texas bank and contribute to a culture of service, learning, and community support. Availability includes weekday hours with rotating Saturdays, in a dynamic branch environment.

Qualifications

• Excellent written and verbal communication skills.
• Next-level customer service skills.
• Proficiency in Microsoft applications.
• Cash-handling experience.

Responsibilities

• Provide exceptional customer service and teller services that meet performance standards.
• Perform daily credit and debit transactions following bank policies.
• Maintain cash on hand and daily settlement of teller cash.
• Fill change orders, wire transfers, and negotiable instrument exchanges.
• Manage risk and practice loss prevention.
• Apply critical-thinking, accuracy and efficiency in daily tasks.
• Act with integrity, caring and excellence to achieve outcomes.

Skills

Customer service

Communication skills

Cash handling

Tools

Microsoft Office

Job description

Job Description

It’s about being kind because kindness is the best currency.

Do you love bringing a smile to someone’s face? Do you enjoy helping others whatever way you can? Are you described as someone who is approachable, respectful, and enthusiastic when solving problems? At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As a Teller, you are our director of first impressions. You are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our tellers believe in trust, integrity, and building relationships with our customers, who span generations. They are empathetic problem-solvers that have a genuine care for people and consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.

What You’ll Do

• Provide exceptional customer service and teller services that consistently meet consumer banking performance standards
• Perform daily credit and debit transactions in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Fill change order requests, wire transfers, and bankcard advances and exchange negotiable instruments
• Manage risk while actively practicing loss prevention
• Utilize critical-thinking skills and have a thirst for knowledge, accuracy, and efficiency
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What You’ll Need

• Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm

Additional Preferred Skills

• Excellent written and verbal communication skills
• Next-level customer service skills
• Proficiency in Microsoft applications
• Cash-handling experience

Frost Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.