Teller Float - Columbia, Kings Contivance

M&T Bank; Columbia (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Columbia, Maryland is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and retail servicing interactions. The position involves handling a variety of transactions accurately and efficiently while traveling between branches within the designated area.

You will balance cash, log transactions, respond to customer needs, identify opportunities to introduce banking partners, and maintain compliance with AML/KYC requirements.

Qualifications

• High school diploma or GED required; 6+ months customer service experience, including data entry or cash handling.
• Ability to travel between branches as needed.
• Demonstrated verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service and stay organized and reliable.
• Strong time management and prioritization abilities.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional customer service at the branch, greeting customers and managing lobby flow.
• Accurately balance and process customer transactions per bank policy.
• Educate customers on digital tools and self-service options.
• Identify needs and transition opportunities to banking partners.
• Handle consumer account issues and document complaints in systems.
• Perform branch operations such as cash ordering and basic maintenance tasks.
• Maintain AML/KYC compliance and adhere to risk controls.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Multitasking

Digital literacy

Education

High school diploma or GED

Tools

Internet browser usage

Job description

Overview

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities

Not Applicable

Education and Experience Required

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Ability to easily travel between branches on an as needed basis

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred

Bilingual based on branch needs

Physical Requirements

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs – 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.84 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Columbia, Maryland, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.